Tusker Salesforce Admin FTC

End Date

Sunday 12 July 2026

£44,901 - £49,890

Flexibility in when hours are worked

Based in Watford

• JOB TITLE:
  
  Salesforce Admin 12 Month FTC
• SALARY: £44,901
• LOCATION(S):
  Watford
• HOURS:
  
  Full-time
• WORKING PATTERN:
  Our work style is hybrid, spending at least two days per week, or 40% of our time, at the Watford office. New starters are asked to attend the office five days a week during training until they become proficient and fully trained. If an exception is requested, adjustments and support will be offered.

Responsible for designing solutions and completing the analysis, configuration and reporting within our Salesforce Service Cloud platform ensuring operational effectiveness and optimum efficiency across the business.

The effective daily operation of the platform involves close collaboration with team members. Together, they customize and optimize it to meet business needs, process changes, and industry developments. Ensuring our Salesforce roadmap is defined, monitored and regularly updated, project lead smaller Salesforce initiatives, so they are delivered to schedule.

• Support projects by designing solutions which implement project requirements and deliver additional Salesforce functionality and ensure flows created by the Ops / Commercial teams are orchestrated correctly.
• Develop, analyze and optimize the service processes and workflows within Salesforce – building automations to streamline existing processes and overcome new challenges while ensuring existing workflows are not compromised and informing business decisions.
• Run sprint cycles and release processes for Salesforce and ensure all changes have been peer reviewed and tested prior to release into live.
• Ownership of Salesforce defect management and resolution or critical issue. To ensure the continuous development of Salesforce and its alignment to the evolving business needs.
• Demonstrate a good understanding of training techniques and standard processes for adopting new technologies and provide appropriate technical training and guidance for both Operational and wider Tech teams to support a successful adoption of all system changes. Proactively see opportunities to improve process effectiveness and/or deliver strategic goals. Understanding the root cause of users’ problems and automate repetitive tasks.
• Strong attention to detail with an excellent customer service ethos and excellent communication skills – ability to work across all layers of the organization with ability to think outside the box and provide solutions.
• Personal presence and credibility; demonstrating passion and self-motivation to build strong and effective relationships with Internal and external customers. Tenacity to see multiple tasks through to successful completion at any given time.

• Experienced in Service Cloud and certified as a Salesforce Administrator for a minimum of 3 years.
• Experienced in understanding and defining user requirements.
• Understanding of how ‘no-code’ applications function and able to break down problems into logical increments that provide optimal performance.
• Prepare and distribute progress reports to management and other team members and work effectively with relevant business partners for efficient implementation and business change readiness.
• Using dedicated Salesforce tools to monitor Tusker's Salesforce instance to ensure optimal performance.

Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under‑represented groups. We’re disability confident. If you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual performance‑related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 28 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies