Business Support Manager

Job Overview

Head of Soft Services responsible for delivery of all soft services on site including Portering, Domestic, Catering, Retail, Security, Waste Management, and Linen Services.

• Support the Contract Director in ensuring a high quality, cost‑effective service to meet the major PFI client’s requirements.
• Supervise, develop and motivate staff within all Soft FM services.
• Ensure Trust policies, procedures and current legislation are adhered to and staff are aware of their responsibilities.
• Provide day‑to‑day leadership across the site to all service leads, supporting and coaching as appropriate.
• Develop and maintain good communications and working relationships with all client stakeholders and colleagues.
• Regularly liaise with service users and attend stakeholder meetings to ensure compliance across the site on all legal and contractual requirements.
• Responsible for significant budget management across the full range of services.
• Drive continuous improvement across the service, identifying and developing new service opportunities.
• Provide professional and technical decisions on the spectrum of Soft FM Services and review ongoing performance levels from data/reports produced by the Facilities Management Monitoring/Quality Assurance system.
• Undertake employee appraisals/performance reviews including the identification of training and development needs.
• Advise on cost reduction programmes for Soft FM areas.

• A degree and/or relevant professional qualification.
• Significant management experience, preferably some of which is in an NHS (or similar in size/complexity) setting.
• Previous experience managing a large unionised workforce.
• Previous large site budget responsibility.
• Experience of managing multiple services in NHS Soft FM environment.
• Excellent verbal and written communication and presentation skills suitable for a range of audiences.
• Excellent negotiation and decision‑making skills.
• Demonstrate ability to manage and motivate teams.

• Virtual GP access for you and your household.
• Financial wellbeing assistance through our Salary Finance scheme.
• Flexible lifestyle benefits platform – choose up to five extra days holiday each year and additional insurance or technology products.
• High street discounts, cycle‑to‑work scheme and life cover up to four times your salary.
• Enhanced pension contributions, a save‑as‑you‑earn scheme and a Mitie Matching Share Plan.
• Recognition through Mitie Stars – cash prizes and a chance to win a £10,000 top prize each year.
• Wide variety of training and development opportunities.

Apply now and become part of a diverse, inclusive, and forward‑looking team committed to excellence in facilities management.