Head of Soft Services

Better places, thriving communities.

The Contract covers both Hard and Soft services and the Head of Soft Services will be responsible for overseeing the delivery of all soft services on the site including Portering, Domestic, Catering, Retail, Security, Waste Management, and Linen Services.

• Support the Contract Director in ensuring the provision of a high quality, cost effective services to meet the requirements of the major PFI client.
• Ensure that staff within all the Soft FM services are supervised, developed and motivated.
• Ensure that all Trust policies and procedures and current legislation are adhered to and that staff are aware of their individual responsibilities.
• Provide day to day leadership across the site to all service leads, supporting and coaching as appropriate.
• Develop and maintain good communications and working relationships with all client stakeholders and colleagues.
• Regularly liaise with service users and attend stakeholder meetings as required to ensure compliance across the site on all legal and contractual requirements.
• Be responsible for significant budget management across the full range of services.
• Drive continuous improvement across the service, identifying and developing new service opportunities as appropriate.
• Attend Trust and related meetings, constructively contribute and react to requirements.
• Provide professional and technical decisions on the spectrum of Soft FM Services.
• Review ongoing performance levels from data/reports produced by the Facilities Management Monitoring/Quality Assurance system and initiate appropriate actions to ensure agreed performance standards are maintained, including implementing service improvement plans if necessary.
• Undertake employee appraisals/performance reviews, including identifying training and development needs.
• Advise on cost reduction programmes for Soft FM areas.

• Experience of managing multiple services in a Soft Facilities Management environment.
• Significant management experience, preferably some of which is in an NHS (or similar in size/complexity) setting.
• Previous experience of managing a large unionised workforce.
• Excellent verbal and written communication and presentation skills suitable for a range of audiences.
• Excellent negotiation and decision-making skills.
• Previous large site budget responsibility.
• Demonstrate ability to manage and motivate teams.

Our market-leading offering provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. Get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

You will have access to a flexible lifestyle benefits platform, Choices, which allows you to purchase up to five extra days’ holiday each year, critical illness insurance, dental treatment or buy technology products at an affordable cost. There are many choices.

You get access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. There is also a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan, possibly awarding free shares in Mitie.

We award our employees with Mitie Stars as recognition for their hard work. Cash prizes are up for grabs each month and at the end of the year there is a chance to win a top prize of £10,000!

Our success is directly tied to the experience and quality of our people, which is why progressing your career is a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit your needs.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make reasonable adjustments during the recruitment process, please email Harnaik Sahdra at

Since 1987, Mitie’s 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, servicing household names in banking, critical government sites, hospitals, and schools.

Together our diversity makes us stronger.

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