Retail Sales Assistant - Keyholder

Retail Sales Assistant – Keyholder

Apply for Retail Sales Assistant
- Keyholder at The Works Stores Ltd in Carlisle, ENG, GB. This Full time on site position offers great opportunities for career growth. Retail Sales Assistant
- Keyholder 4 hour contract.

We don’t just sell products. We inspire reading, learning, creativity and play. You sell the paint that turns someone into an artist. You provide the book that unleashes an inner author. You supply the games that help bring families together. You give someone the puzzle book that reconnects them with a late family member’s memory. You never know who someone will become.

So with your passion, and our products, you will help ignite the spark within people, allowing them to unleash their creativity, find new passions, hobbies, or rekindle fond memories. The unseen possibilities are limitless, and it all starts with you.

• Deliver exceptional service, spark brilliant conversations, and help customers with their shopping missions - whether it’s discovering new products they'll love, or finding the perfect gifts for someone else.
• Support with deliveries, stockroom organisation, and product availability.
• Operate tills accurately and handle transactions with care.
• Maintain excellent store standards, including merchandising, cleanliness, and stock replenishment.
• Follow all operational procedures, including health & safety and loss prevention.
• Work collaboratively with your team to meet store targets and KPIs.
• Stay informed about promotions, products, and services to help customers make informed choices.

• Opening and closing the store.
• Cashing up.
• Carrying out management responsibilities.
• Supporting cash handling and store security.

• A passion for delivering great customer service.
• Strong communication and interpersonal skills.
• A team player with a positive, can-do attitude.
• Reliable, punctual, and flexible to work varied shifts.
• Comfortable using tills and handling cash.
• Previous experience in customer service or hospitality role.
• Experience in a fast-paced, high-volume environment.
• For Keyholders: experience with store opening/closing and basic supervisory responsibilities.

• The Works 25% Colleague Discount.
• Exclusive Double Discount days.
• My Works
  - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more!
• Family Friendly Leave
  - Maternity, paternity and adoption pay.
• Holiday - 28 days including bank holidays, or 33 days including bank holidays for Deputy and Store Managers.
• Can-Do Academy
  - Access to further training and development.
• Stream
  - Claim early access to 50% of wages as you earn them.
• Share Scheme.
• 24/7 support through Retail Trust Charity Employee Assistance Programme.
• Healthcare Cash Plan.
• Long service awards, pension, life assurance, Cycle to Work scheme and optional charity giving.

Our

Purpose:

To inspire reading, learning, creativity and play.

Our Values:
We are Crafty | Smart. We are Caring | Heart in every action. We are Can-Do | Energy that gets it done.

We promote diversity, inclusion and applying reasonable adjustments. We are proud of an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including under-represented groups such as ethnic minorities, people with disabilities, carers and members of the LGBTQ+ community. We are open to discussions around working hours and flexible working.

We apply Equal Employment Opportunity (EEO) principles and are committed to creating a fair and inclusive workplace.