Tusker Order Management Advisor - FTC

Job Details

End Date: Sunday 26 July 2026

Salary Range: £31,379 - £33,030

We support flexible working –  for more information on flexible working options

Flexible Working Options: Flexibility in when hours are worked

Based in Watford 12 Month FTC

• JOB TITLE:
  
  SOC
  - Order Management Advisor - Watford 12 Month FTC
• SALARY: £31,380
• LOCATION(S):
  Watford
• HOURS:
  
  Full-time
• WORKING PATTERN:
  Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at our Watford office. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained unless an exception is requested whereby we will adapt and support

This role plays a crucial part in facilitating efficient contract management, ensuring timely vehicle procurement, and maintaining strong relationships with employers and dealerships. Here are some key tasks and responsibilities:

• Ensuring all orders are captured within a 24 hour turn around whilst also preparing the contract ensuring all employer specific details and requests are included.
• Liaising with dealers to ensure all vehicles specifications are accurately and effectively ordered.
• Liaising with Pricing and Data team to ensure manufacturer pricing and discounts are all correct and managing monthly price increases.
• Provide exceptional customer service through first contact resolution, taking full accountability for the service you deliver, striving to exceed KPIs and SLAs. This will be done via phone and email.
• Is flexible to take on bespoke and ad hoc on tasks allocated by Line Manager.

• High accuracy levels and attention to detail
• Motivated by and understands the importance achieving targets, individually and as part of a team
• Excellent verbal and written communication skills
• Polite and professional telephone manner
• Manages self with strong organisational and time management skills

• Office 365
• Previous purchasing experience
• System experience
  - Ebbon Dacs & Salesforce

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.