Mobile Response and Control Room Operator

Location: Carlisle Office (with regional mobile duties)

Pay Rate: Up to £14.50 per hour + Double time on Bank Holidays (Overtime available)

Hours: Full-Time Contract (Average 40 hours per week - covering days, nights, and weekends)

How to Apply: To book an interview, just give us a call on and ask for Recruitment.

Are you a reliable, proactive, and organised individual looking for a dynamic, full-time career in security? We are seeking a versatile professional to fill a unique dual-role within our operations. This position offers the best of both worlds, combining critical out-of-hours administration in our Carlisle Control Room with active field duties as a Mobile Security & Response Officer. Acting as the vital relief link for both teams, you will play a key role in keeping our clients, properties, and security officers safe across Carlisle and the wider North England region.

Our team is the heart of everything we do. We believe in treating our people well, supporting their growth, and providing regular, reliable shift patterns with guaranteed hours provided well in advance.

• Control Room Operations & Administration:
  Manage all incoming calls, prioritising and responding according to company procedures and industry requirements.
• Monitor CCTV systems and maintain accurate digital logs/reports of all incidents and occurrences.
• Conduct employee welfare calls and actively manage/resolve "dropped shifts" and short‑notice absence cover.
• Act as the central communication hub, liaising directly with and dispatching our mobile response units.
• Mobile Security & Response:
  Provide a professional, highly visible on‑site security presence to deter criminal activity, theft, and antisocial behaviour.
• Conduct internal and external site patrols, as well as scheduled property openings and lock‑ups.
• Respond promptly to alarm activations and emergency call‑outs.
• Safely operate a company‑provided vehicle to navigate Carlisle and surrounding areas.

• SIA Licence is strictly essential.
• Driving Requirements:
  Must be over the age of 25 with a Full UK Driving Licence held for a minimum of 2 years (for fleet insurance purposes).
• Vetting:
  Able to provide a 5‑year checkable work/education history to complete standard BS7858 vetting and screening.
• Flexibility:
  Fully flexible and dependable to work a varied shift pattern including days, nights, and weekends.

• A natural problem solver who can multitask, stay calm under pressure, and make independent decisions.
• Excellent written and verbal communication skills, including a polite and professional telephone manner.
• Strong IT literacy and administration skills with a high attention to detail.
• Smart, presentable, approachable, and vigilant.

• Guaranteed
  
  Hours:
  
  Regular, reliable shift patterns with optional overtime.
• Vehicle Provided:
  Company vehicle supplied for all mobile duties.
• Time Off: 28 days holiday (pro rata for part time hours).
• Financial Perks:
  Company contributory pension scheme & Long Service Award scheme.
• Support:
  Full comprehensive training provided + Full uniform issued.