Homelessness Officer x - CMB

Job Reference: REQ | Posted: 20/05/2026 | Closing: 08/06/2026 |

Location:

Carlisle | Salary: £34,434 to £35,412 per annum |

Contract:

Temporary (12 months) |

Hours:

37 per week

An exciting opportunity has arisen to join Cumberland Council’s Housing Options and Homelessness Service as a Homeless Officer within the Carlisle locality.

This is an exciting time to join the service as we continue to develop and transform homelessness services across Cumberland, with a strong focus on prevention, partnership working and improving outcomes for residents.

We are looking for motivated, resilient and customer-focused individuals who are passionate about preventing homelessness and supporting vulnerable households.

• Providing housing advice and homelessness casework in line with homelessness legislation and statutory duties
• Managing homelessness applications and assessments
• Developing and reviewing Personalised Housing Plans
• Supporting customers to access accommodation and sustain housing
• Working collaboratively with partner agencies including supported housing providers, health services and voluntary organisations
• Supporting households with complex needs and safeguarding concerns
• Contributing to the Council’s wider homelessness prevention and temporary accommodation priorities

• Experience of working within housing, homelessness, support services or a related field
• Strong communication, organisational and problem‑solving skills
• Ability to manage a busy and demanding caseload
• Compassionate and professional approach when working with vulnerable customers
• Knowledge of homelessness legislation and housing practice (desirable)

We offer a supportive team environment, opportunities for training and development and the chance to contribute to service improvement work across Cumberland.

Guaranteed interviews are offered to applicants who:

• Consider themselves disabled as defined by the Equality Act 2010
• Are in care or have left care and are aged 24 or under
• Identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets)

We’re dedicated to enhancing the diversity of our workforce and encourage applications from individuals of all backgrounds. We are a proud Disability Confident Leader and an Age Friendly Employer.

For reasonable adjustments to the recruitment process, please email

For more information about the role or to arrange an informal chat, please contact Tammie Rhodes by email at Tam