Courier

Location: 3 Brunthill Road, Kingstown Ind Est, Carlisle, CA3 0EH

Hours: Permanent, Full Time (45 hours per week)

Monday - Friday 08:30 – 18:00 (30-minute unpaid break)

At DHL Express, we connect people and improve lives. As a global leader in logistics, we are committed to delivering excellence and innovation. Join our team and be part of a company that values speed, passion, and a can-do attitude.

As the face of DHL Express, our Couriers are responsible for the daily delivery and collection of shipments to and from our customers, enhancing the customer experience at every stage. This role is key to ensuring that our principles and ethos are consistently demonstrated, providing service with speed, passion, and a can-do attitude.

• Deliver and collect shipments efficiently and on time.
• Ensure excellent customer service and satisfaction.
• Plan and organise routes to meet customer requirements.
• Handle shipments safely and follow manual handling processes.
• Adhere to all relevant operational policies and security procedures.
• Complete daily safety checks and maintain vehicle standards.
• Identify and report sales opportunities and potential security breaches.

• Achieve high levels of customer satisfaction.
• Complete time-definite deliveries and collections.
• Demonstrate excellent planning and organisational skills.
• Adapt to changing routes and business needs.

• Excellent written and verbal communication skills.
• Strong geographical knowledge and route planning skills.
• Ability to handle physical demands of the role.
• Full UK driving license.
• Experience in a multi-drop courier role and customer-facing positions is advantageous.

• Competitive salary and quarterly bonus scheme.
• Generous holiday entitlement increases with service.
• Company pension scheme with excellent contribution rates.
• Life Assurance and enhanced maternity pay.
• Generous company sick pay.
• Voluntary benefits, including retail, entertainment, and gym membership discounts.
• Access to professional employee assistance and wellbeing programs.
• Excellent training and development opportunities with a focus on internal promotion.