Field Service Engineer II; Dual Beam

Position: Field Service Engineer II (Small Dual Beam)
This job is with Thermo Fisher Scientific, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Work Schedule
Standard (Mon-Fri)  Environmental Conditions
Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Fluctuating Temps hot/cold, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Various outside weather conditions, Will work with hazardous/toxic materials

Job Description

The Materials and Structural Analysis Electron Microscopy (M&SA EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The M&SA EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflows that provide images and answers in the micro-, nano-, and picometer scales.

How will you make an impact?
Combining hardware and software expertise in electron, ion, and light microscopy with deep application knowledge in the materials science, life sciences, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges!

Location:

Remotely based in Orange County, CA to support customers within the Southern California territory.

Day to day activities include:
Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure accurate working order
Conduct on-site scheduled planned maintenance visits
Provide diagnosis and repair support for customers and other field personnel
Cultivate and develop positive working relationships with customers, system users, and company personnel
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Provide training to customers and users on system maintenance
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
Provide guidance for various reports including identifying and isolating outstanding problems with the system
Act as a subject expert and resource for training

How will you get here?
This position is ideal for an experienced service engineer wanting to be involved with a team with varied strengths and exposed to a constant variety of customer application areas.

Education
University degree in electronics, physics, engineering, computer science or similar field preferred; or years of equivalent combination of education, skills and experience
High School Diploma or GED equivalent required
Experience
Minimum experience is 4+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems.
A detailed understanding and extensive experience diagnosing and repairing ultra-high vacuum and high voltage systems.
Knowledge, Skills, Abilities
Ability to deal effectively with customers
Excellent interpersonal communication skills; must have a professional working proficiency in English
Consistent record of fixing sophisticated systems and subsystems down to the component level
Literate in MS DOS and Windows software environments
Able to read and interpret schematics
Familiar with UHV phenomenon and technology
Must have ability to acquire a valid passport and travel regionally and internationally as required
Must possess a valid driver’s license
Must be willing to travel 25-50% of the time.
Working overtime, including weekends and last-minute schedule changes including weekends as needed may occur to ensure customer satisfaction.
Physical requirements include the ability to lift up to 50 lbs.

Compensation and Benefits
The hourly pay range estimated for this position based in California is $31.73–$47.60.
This position may also be eligible to receive a variable annual bonus based on company, team,…