Field Service Engineer

Standard (Mon-Fri)

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $42.5 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.

Our global distributed team of more than 130,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. For more information, please visit  .

The Field Service Engineer performs customer installs, repairs, qualifications, and preventative maintenance on a variety of Thermo Fisher instruments within an assigned territory. Customers include but are not limited to Diagnostic labs, Universities, Hospitals, Research labs, Forensic labs, Pharmaceutical and other Biotech customers. The Service Engineer works directly with customers to resolve technical issues and identify opportunities to improve their workflows.

This is a remote role based in Los Angeles County and requires up to 80% travel within the designated territory. Occasional travel outside the territory and overnight stays may also be required. Relocation assistance is not available.

• Provide onsite installation of instruments, upgrades, updates, qualifications, repairs, and planned maintenance service

• Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions

• Help the team achieve specified revenue targets by performing instrument repairs, installation, qualifications, and PMs

• Interact with customers to offer and close the sale of service contracts and other service products

• Collaborate with internal partners to resolve customer issues and improve processes

• Follow all reporting responsibilities of Remote Service Dispatch (RSD), Escalation Issue Process, Field Problem Report (FPR), and Field Service Report (FSR) submissions

• Maintain an accurate spare parts inventory by following policies for debiting parts accurately, returning RMA parts and unused inventory

• Perform Qualification & Validation Protocols at customer sites

• Maintain technical competency level servicing new instruments and problems by attending training, staff meetings, and remain up to speed on new products, markets, customers, and competitors

• Stay current on all required training

• Additional related duties or projects may be assigned

Bachelor’s or Associate’s degree with 2+ years of relevant experience in engineering, biology, chemistry, or related field;
Relevant military experience will also be considered

• Bachelor’s degree in Engineering or Life Sciences

• Experience in a clinical, diagnostics lab and/or other regulated environment

• Interest in learning and understanding IT systems and processes, AI experience is a plus

• Experience with R/T PCR and other related molecular equipment

• Electro-mechanical skills and knowledge of hand tools and basic test equipment

• Strong verbal and written communications…