Hospice Social Services Manager

JOIN A TEAM THAT IS COMPACT IN SIZE YET LARGE AT HEART.

Hospice of the North Coast hires passionate individuals eager to join our agency's mission: to deliver compassionate and personalized care to patients and their families during end-of-life transitions. We hire individuals who thrive on playing a meaningful role in someone's life. They are caring professionals and administrative staff who take pride in serving as advocates for each and every patient and who feel fulfilled being part of a very intimate stage of life.

Collectively we serve patients, their families, and the community.

Are you looking for a fulfilling role that allows you to make a meaningful impact every day? Apply today!

The Social Services Manager fills a management position with both clinical and management responsibility for his/her team; serves as liaison to and conduit between the Director of Patient Care Services, clinical staff on his/her respective team, patients and their families, and the community. The Social Services Manager conducts psychosocial assessments and evaluations and provides emotional counseling to patients/families and participates in the implementation of clinical policies and procedures;

and carries out the organization's purposes in a manner consistent with the goals, objectives, and established policies. Works in conjunction with the Director of Patient Care Services to oversee and implement day‑to‑day operations and program planning. The Social Services Manager provides supervision, direction, and education to the Social Services Team which includes social workers and care advocates, serving patients in both the hospice and palliative care programs.

Reports to:

Director of Patient Care Services

Supervises:
Social Workers & Spiritual Counselors

Education: Masters degree in Social Work or Marriage and Family Therapy from a school accredited by the Council on Social Work Education

Credentials: Certified, licensed, or registered as appropriate. L.C.S.W. Required

Experience: Supervisory experience in hospice, long‑term care, hospital and/or home health care

Core Competencies: Demonstrates competence in administration, supervision and training functions. Excellent written and verbal communication skills. Ability to work with dying patients and their families. Possesses a sympathetic attitude toward caring for the hospice patient and demonstrates positive communication skills in interacting with other members of the hospice team

Other: Valid driver's license, reliable transportation and auto insurance.

The role oversees the Psychosocial and Spiritual Services Departments by enforcing policies, guiding team members, and ensuring care aligns with the MVI and HNC Way Model. It includes supervising staff in assessing patient and family needs, reviewing documentation for quality and compliance, and holding regular case consultations with social workers and care advocates. The position supports hiring, onboarding, performance evaluations, and provides ongoing training while keeping open communication with the DPCS on productivity, audits, and overall departmental functioning.

It collaborates to integrate psychosocial services into the broader agency, maintains safety awareness, and builds relationships with community organizations. The role also participates in QAPI activities, attends meetings and trainings, stays current through continuing education, and may carry a small patient caseload when needed to support census demands and prevent service gaps.

• Health insurance coverage, Medical/Dental/Vision 100% paid by employer
• Matching 401K plan
• Free Life Insurance/LTD plan
• Continuous professional and clinical training
• Generous PTO accrual
• Holiday Pay
• EAP – Employee Assistance Program
• Small service area

Hospice of the North Coast is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class"), including, but not limited to, veteran status, race, color, sex, religion, gender identity, national origin or disability status.

Disclaimer:
For all our employees, we conduct pre‑employment drug and physical tests, as well as background checks that include criminal records, employment history, education verification, and an OIG exclusion review.