Assistant Front Office Manager

Be among the first 25 applicants.

La Costa Resort and Spa is nestled in the beautiful coastal foothills of Carlsbad, CA, and is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa’s acclaimed restaurants offer locally inspired cuisine, while world‑class accommodations, championship golf and tennis, eight pools, and other amenities await guests. Associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company renowned for exceptional service.

We embody a culture of respect, gratitude, and empowerment day in and day out. If you are a friendly, motivated person with a passion to serve others, Omni La Costa may be a perfect match.

The Assistant Front Office Manager assists in leading the overall Front Office team under the direction of the Director of Front Office. Responsibilities include scheduling hourly associates, reviewing inventory, assisting with Guest Services, and other duties assigned by the Director of Front Office.

• Train, cross‑train and retrain all Front Office staff according to Omni brand standards.
• Knowledge of all Front Office standard operating procedures.
• Counsel and coach all subordinate employees when necessary.
• Maintain good working relationships and establish communication with all departments.
• Maintain continuous contact with hotel guests to ensure that any challenges are resolved quickly, efficiently and courteously.
• Uphold the hotel’s commitment to gracious hospitality and follow through on Four Key Service programs.
• Run, trace reports & special service request reports to ensure guest requests are fulfilled.
• Prepare weekly work schedules within budget.
• Check for accurate credit limits and in‑house guest rates for accuracy.
• Develop a good working knowledge of all Front Office positions.
• Ensure that all ledger work is neat and accurate and that all clerks are balanced at the end of the shift.
• Assist guests requesting to speak with a Manager.
• Assist in staff meetings of Front Desk personnel.
• Complete all tasks as assigned by management.
• Maintain accurate payroll records and track call‑outs.
• Interdepartmental liaison between all departments and VIPs/Select Guests/Villa owners.
• Oversee and coordinate all arrivals and departures of special guests (VIPs, SA’s, etc).
• In charge of responding to guest surveys/reviews and data analysis, identify trends and share this information during our Weekly Operations meeting.
• In charge of daily Follow‑ups with guests listed on the MOD report.
• Respond and resolve all ELMER’s tickets in a timely manner.

• A minimum of two (2) years front office and supervisory experience in a resort or full‑service hotel.
• Union experience preferred but not required.
• Availability to work weekends, holidays and overnight shifts.
• Exceptional customer service skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel;

reach with hands and arms; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

$70,000 – $73,000 per year.

Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP’s Pay Transparency Nondiscrimination policy statement.