Guest Service Agent - Hotel Solea

Job Details:

Job Location:

Grand Pacific Hotel Services LP - Carlsbad, CA, Position Type:
Full Time, Salary Range: $19.00 - $21.00

Hourly, Job Shift: Varied, POSITION PURPOSE

Attend to guests’ needs, including, but not limited to, registration, checkout and cashiering.

• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information.
• Ensure all security protocols are followed as well as departmental and company procedures.
• Promote the Marriott BONVOY Program and provide recognition and benefits to all present members.
• Knowledgeable of the BONVOY Program and the tier benefits.
• Answer all call by three rings and correctly transfer all calls to appropriate departments.
• Input all guest requests into GPX, ensure completion, confirmation call to guest.
• Attend Buzz sessions make self aware of daily activities, arriving VIP’s, Group/Conferences in house, special requests, and scheduled shuttles.
• Knowledgeable of all special promotions for all hotel outlets.
• Knowledgeable of all special hotel accommodation promotions and packages.
• Recognition of repeat guests and familiarization of corporate accounts.
• Correctly handling cash transactions and balancing a cash drawer to the given amount.
• Offering upgrades to coastal and suites when available.
• Assisting in the Marketplace for sale of merchandise, food and beverage and Starbucks coffee drinks.
• Informing and selling attraction tickets and referring guests to activities desk.
• Maintain Lobby cleanliness and organization.
• Correctly processing all check outs by ensuring all billing set up and guest folios paid.
• Accept payment for guests’ accounts both at the time of registration and ntain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Attend all scheduled training, departmental and hotel meetings and activities, refer all questions or concerns to immediate supervisor or departmental manager, promote positive working environment for all associates, and follow all guidelines and procedures set forth in employee handbook.

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.

Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all employees are required to fully comply with Westin/Solea Carlsbad Resort & Spa rules and regulations for the safe and effective operation of the hotel’s facilities.

Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist concierge in handling mail and facsimiles and providing guest with information regarding resort facilities and local attractions.
• Book reservations for those guests who approach the Front Desk.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can…