IT Senior Business Systems Analyst

The Company

GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment.

This position is located in Carlsbad, California at our corporate headquarters.

• We offer competitive medical, dental, vision and matching 401-K plans

• Paid vacation, sick and holidays, tuition assistance, commuter benefits

• Hybrid schedule: 3 days a week onsite in Carlsbad, CA

• On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks!

• Economic friendly services - electric vehicle charging stations on-site

• Ergonomic assessments offered on-site and virtually

Reporting to the VP, IT Strategy, the business systems analyst is responsible for the delivery, management, and implementation of applications and solutions that support GIA core business functions, employees, and business partners. This position will provide vision and solutions to leadership supporting applications such as:
Salesforce, Microsoft, Jenzabar, Oracle, Auditboard, Marketo, Boomi. He/she is an advocate for business application solutions, development and configuration requirements and is responsible for the development, configuration and delivery of a comprehensive software development strategy, architecture and solutions.

GIA seeks an experienced, energetic, engaging and visionary analyst who wants to become part of an exciting, vibrant community supporting the creation and configuration of software solutions to help the organization drive positive business outcomes. The complexity of this position requires an approach that is engaging, imaginative, and collaborative, with a sophisticated ability to develop scalable, supportable, maintainable, robust, and high-performing solutions that meet our customers’ requirements.

Strategy and Leadership:

• Serve as a key strategic advisor, collaborating with C-suite executives, senior leaders, customers, and external stakeholders to shape and drive application strategies at an enterprise level.

• Spearhead the execution of a forward-looking digital transformation roadmap, ensuring alignment with overarching business objectives and industry trends.

• Architect and champion, a visionary business application ecosystem strategy that enhances customer experiences, optimizes employee workflows, and future-proofs enterprise operations.

• Provide oversight for the full product lifecycle of technology solutions, from inception to deployment, ensuring market differentiation and long-term business value.

• Drive organizational transformation through modernization, enterprise-wide integration, and cutting-edge technologies.

• Collaborate with executive leadership to shape investment strategies, define application technology priorities, and align initiatives with evolving business demands.

• Establish governance frameworks to ensure strategic alignment, foster innovation, and promote agility in the adoption of emerging digital solutions.

• Stay ahead of industry shifts, competitive landscapes, and regulatory changes, ensuring proactive adaptation and compliance.

Operational Management

• Direct enterprise-wide application strategy, overseeing cross-functional teams to ensure seamless execution of technology initiatives.

• Partner with senior stakeholders to define and prioritize high-impact digital initiatives, allocating resources effectively to meet strategic goals.

• Ensure operational excellence through rigorous oversight of service delivery, performance metrics, and continuous optimization of technology solutions.

• Oversee portfolio management and governance for enterprise application investments, ensuring alignment with business objectives and long-term scalability.

• Cultivate a culture of stakeholder satisfaction through delivery excellence, structured change management processes, and seamless technology adoption.

• Provide executive…