Desk Analyst; IT Support - Carlsbad, CA; Onsite
Job in
Carlsbad, San Diego County, California, 92002, USA
Listed on 2026-01-12
Listing for:
Jobs via Dice
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Hiring!! Support Desk Analyst (IT Support) - Carlsbad, CA (Onsite)
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Prism IT Global, is seeking the following. Apply via Dice today!
Hi,
Kindly go through below role and let me know your interest -
Job Title: Support Desk Analyst
Job Location: Carlsbad, CA Onsite 5 days/week
Job Duration: 6 Months Long term
Job OverviewThe Support Desk Analyst is responsible for providing efficient, timely, and high-quality Level 1 technical support to end-users.
Roles & Responsibilities- Perform computer operational maintenance which includes the ability to install, set up, configure, troubleshoot, and optimize client computer systems, peripherals, and components
- Consistently demonstrate professional and superior customer service and interpersonal skills/soft skills
- Communicate clearly and effectively with teams, peers and customers
- Create and update incidents within ticket tracking system including detailed incident and resolution information
- Configure and support anti‑virus and anti‑malware software and promptly address any reported security breaches
- Update existing documentation as needed and create standard operating procedures and support knowledge bases
- Exceptional customer service, soft skills
- Proficient in Microsoft Windows desktop OS and the Microsoft Office Suite
- Working knowledge of Mac/OS X and iOS
- Working knowledge of Active Directory and Microsoft Windows domain environments
- Able to install, set up, configure, troubleshoot, and optimize basic to moderately complex systems & components
- Experience with Microsoft Office 365 user administration
- Minimum basic working knowledge of network concepts; DNS, DHCP, IP, MAC addresses.
- Minimum 2 years of IT Support Desk experience
- Relevant IT Certifications, such as A+, Microsoft, and customer service training optional but preferred
- This position is on‑site 5 days in our Carlsbad, CA office
Thanks.
Regards,
Ashish
Email :
Seniority Level- Entry level
- Full‑time
- Information Technology
- Software Development
Carlsbad, CA $50,000.00 - $74,600.00
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