IT Service Desk Support Specialist

Talentry is looking for a Service Desk Specialist to help users resolve computer issues, as well as to perform company projects relating to IT. The right person for this role will use his or her experience providing technical support for tier I resolution. He or she will also work directly with more Sr. Engineers to provide higher level people and project support - both remotely and in person.

The right person for this role will provide hardware, software, and systems support for employees and customers onsite and remotely. This includes installation and new user configuration for PCs, Laptops, printers, monitors, and other peripherals on Windows computers - but primarily troubleshooting and upgrading these technologies. This role is primarily an end-user-focused role, solving problems, resolving tickets, providing password resets, updating software/hardware, other typical end-user IT support for a multi-site office environment.

This position will start out onsite in Carlsbad, with a possible eventual hybrid schedule.

• Degree, certificate, or similar in a technical field.
• 2-3+ years of experience providing IT support.
• Proven MS Windows experience, including Exchange, MS Office, SharePoint, and other proven experience with Microsoft products and services.
• MacOS/iOS configuration/troubleshooting is a strong plus.
• Software and hardware audits.
• VoIP, telephone, wireless network troubleshooting.
• Tier I network and server issue resolution.
• Demonstrated customer support experience.
• Proven communication and documentation skills.
• Excellent salary, benefits, and a fantastic work environment.