Club General Manager

Join to apply for the Club General Manager role at Omni Hotels & Resorts.

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa’s acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world‑class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

As the strategic business leader, the Club General Manager will orchestrate all facets of Club operations, enhancing our esteemed membership experience. The Club General Manager is accountable for all administrative functions including budget, control, strategic planning, membership and golf sales and marketing strategies. This pivotal role demands a blend of strategic oversight and operational agility, ensuring outstanding financial performance, member satisfaction, and team development.

The ideal candidate will catalyze excellence, drive operational success, and foster an inspiring team culture. The Club General Manager reports to the Omni La Costa Managing Director.

• Steer the Club’s strategic direction, aligning business goals with exceptional service standards for our members.
• Assist in developing the Club’s long‑range and annual business, capital, and budget plans.
• Participate and engage in Omni La Costa Executive committee meetings.
• Oversee and guide the club senior leadership team, representing all aspects of club operations.
• Identify key drivers of business success.
• Lead the member advisory board meetings and communication.

• Oversee all divisions of the Club’s operation, including Membership, golf, family & adult programming, tennis, and health and fitness, ensuring seamless integration and high‑quality service delivery.
• Develop and refine all member‑centric policies and procedures.
• Collaborate with Omni La Costa complex human resources, engineering, security, finance, food & beverage, catering, and banquet teams to leverage the campus amenities, resources and services, adding value to members.
• Develop the management organizational model and initiate improvements as necessary.
• Communicate a clear and consistent message regarding the Club and resort’s overall goals to produce desired results.
• Oversee the care and maintenance of the Club’s physical assets and facilities.
• Collaborate with Omni Corporate leadership to ensure that brand standards and key initiatives are achieved.

• Create a cohesive leadership team and favorable business environment, consistently delivering results.
• Develop and oversee the Omni culture for the club operations.
• Foster associate engagement with providing excellent service.
• Measure and respond to associate feedback from ‘Pulse’ and ‘Associate Engagement Survey.’
• Develop and implement SOPs, training programs, line‑up meetings, department meetings for every club department.
• Lead, mentor and inspire a high‑performing team.
• Respect tradition while innovating and bringing industry best practices to the Club.
• Maintain staff performance management and performance reviews.

• Ensure the highest level of member satisfaction.
• Measure and respond to membership feedback through individual interactions, the membership survey, the board of governors, and membership committees.
• Lead the team in delivering exceptional services and programming to drive member value and satisfaction.
• Support the Membership department in handling and resolving member issues, complaints, and concerns.
• Act as the face of the Club, visible and readily accessible to members and guests.
• Welcome new members to the Club by introducing them…