COUNTER CLERK

COUNTER CLERK (47019)# COUNTER CLERK (47019)03 CARLSBAD - CARLSBAD, CA 92009## Overview Salary Range $19.00 - $23.00 Hourly Category Counter ## Description
** General

Purpose:

** To provide customer service in a friendly and professional manner that consistently follows the Customer Service Standards, to maintain a high level of customer satisfaction by properly handling all inquiries, orders, special orders and returns, and to maintain the appearance and quality of the food in the display cases.
** Essential Duties:
*** Proactively assist customers within the guidelines outlined in our Customer Service Standards.
* Effectively work any station on the service counter (hot case, cold case, sandwich station, bakery, juice bar), and any shift (opening, mid, closing).
* Set-up cold case by store opening and then reset/refresh it by 5:00 pm maintain proper case set up throughout the day.
* Effectively portion, present, and package merchandise according to customers’ requests and in a way that minimizes shrink and maximize sales.
* Develop and maintain an understanding of the products you are selling/serving.
* Maintain a clean, appealing, and sanitary work area in accordance with Health Department regulations.
* Operate and sanitize all Deli equipment in a safe and proper manner.
* Follow portion guidelines, and properly record all samples, demo product, and waste.
* Preserve an open level of communication and cooperation with all Kitchen staff and ask for assistance on the Counter when necessary.
* Foster a teamwork environment by cooperating with all Deli staff to achieve the goals of both the Kitchen and Counter.
*
* Other Responsibilities:

*** Know store layout/product location to refer the customer to the appropriate aisle when asked.
* Attend scheduled Deli Department meetings and all store meetings.
* Assist other team members in achieving the goals of the department and the store.
* Adhere to all Deli Department and store policies as outlined by the Deli Managers, Staff Member Handbook and Injury and Illness Prevention Plan.
* Maintain clean and neat appearance in compliance with Dress Code policy.## Qualifications
*
* Qualifications:

*** Ability to understand and follow Department of Health regulations and needs to complete Food Handler’s Certificate within 10 days of employment.
* Understand the importance of the handling of allergen containing products.
* Ability to prioritize and handle several tasks at once.
* Friendly, outgoing personality.
* Previous customer service experience.
* Strong communication skills.
* High tolerance for stress.
* Capable of responding to situations in a timely manner.
** Physical Demands:
*** Ability to lift and carry up to 50 lbs throughout any assigned shift unassisted.
* Ability to stand and walk for extended periods of time.
* Ability to climb and balance on a step stool/ladder.
* Ability to stoop, kneel and crouch.
* Ability to sustain repetitive arm and hand motion.
** Work Environment:
*** Ability to work under a variety of conditions and temperatures, wet and dry, for extended periods of time.
* Ability to work safely around kitchen machinery and sharp knives.