TrumpCard - Logistics Coordinator

** ABOUT TRUMPCARD
** Trumpcard Logistics specializes in the transportation and logistics of domestic heavyweight, time sensitive, high value, and mission critical shipments.

We are committed to providing the highest level of customer service and operational excellence. Our teams demonstrate our core values of proactive communication, a sense of urgency with fast and responsive support, flexibility, industry-leading technology and around-the-clock availability, 24 hours a day, 7 days a week. Call us anytime of the day, our operations team is here, we don’t outsource.

Our customer-first attitude and personalized business model allows us to set ourselves apart from other freight carriers. We see ourselves as an extension of our clients and strive to be your most trusted logistics partner when the stakes are highest.
** JOB SUMMARY
** In this position, you will be providing customer service and operational support, which includes taking customers orders, communicating with our vendor network of airlines, cargo handlers, and pickup / delivery agents, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers, suggesting alternative solutions, and resolving problems competently and appropriately.
*** ESSENTIAL JOB FUNCTIONS
***** Customer Service
*** Place new bookings and route the shipment to meet service and maximize profit
* Problem solve with customers and vendors (airlines and pickup / delivery agents)
* Serve as an additional point of communication for all customer service and documentation-related matters
* Coordinate freight movement throughout the life-cycle of each shipment while working closely with carriers and agents
* Monitor shipments from order entry through delivery to ensure on-time performance
* Correspond with customers extensively via phone, e-mail and website
* Assist our employee drivers, agents, and carriers in obtaining critical information
* Contribute to team effort by executing tasks delegated to you as needed
* Manage and distribute a high volume of incoming calls and emails
* Quickly and reliably resolve logistics service issues with confidence, escalating to managers when necessary
* Support new and existing customer accounts to foster business development
* Build and maintain carrier relationships and trust through open and interactive communication to ensure successful transportation abilities
* Present customers with effective, customized, cost-efficient transportation solutions to achieve service objectives
* Prepare quotes for customers and vendors
* Follow communication procedures, guidelines, and policies closely to achieve customer objectives
** Operations
* ** Understand and apply knowledge of unique freight handling characteristics and delivery requirements
* Provide a high level of accuracy in order documentation, be very detail-oriented
* Suggest improvements to business process and procedures when applicable
* Perform tasks such as gathering and analyzing data via excel spreadsheets
* Scrutinize vendor invoices our accounting team deems questionable
*** QUALIFICATIONS AND EDUCATION REQUIREMENTS
**** 1+ year experience providing customer service and operational support. Preferably in Shipping or Logistics.
* Full Time + Overtime available: 9-12 hour days (Mon-Fri)
* Hard-working, team-oriented individual that thrives under pressure and against deadlines
* Holds self to the highest degree of personal integrity
* Able to multi-task and prioritize time and workload in a fast-paced environment
* Self-motivated; able to work both independently and within a team environment
* Demonstrated time management, organizational skills and consistent follow-through
* Excellent written and verbal communication skills
* Computer literate with working knowledge of Outlook, Excel, proprietary in-house software, and online applications. Cargowise preferred.
* Geographical knowledge of the U.S.
** SCHEDULE
* ** Monday-Friday. Set schedule. Start times between 6am-9am.
* Onsite Full Time + Overtime available: 9-12 hour days
** PAY*** $23/hr
** PHYSICAL REQUIREMENTS*
* * The position is in an indoor, office environment, requires the ability to communicate…