Coordinator Technical Support

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Job Description

Responsible for coordinating and administering the company standards, processes and other operational mechanisms that achieve the implementation and maintenance of new and existing remote monitoring/telematics equipment and control systems, that achieves expected quality and production efficiency. This responsibility also includes knowledge transfer and support to Shop and BU level field operations groups. Support may include to assist with I&C implementation planning at a company level, training other I&C coordinators, and advanced troubleshooting I&C technical, IoT and process management issues.

Job Description

Responsible for coordinating and administering the company standards, processes and other operational mechanisms that achieve the implementation and maintenance of new and existing remote monitoring/telematics equipment and control systems, that achieves expected quality and production efficiency. This responsibility also includes knowledge transfer and support to Shop and BU level field operations groups. Support may include to assist with I&C implementation planning at a company level, training other I&C coordinators, and advanced troubleshooting I&C technical, IoT and process management issues.

Responsibilities

Essential Duties:

• Coordinate and administer the delivery of the telematics program and work with I&C Management, various support, and operations teams to achieve program performance targets and goals. (20%)
• Assist in the development as needed, implementation and administration of company I&C standards & processes that provide high quality performance, reliability and cost effectiveness for the telematics and control systems. (15%)
• Provide day-to-day support to field operations teams having issues with troubleshooting, problem analysis, equipment failures, etc. (15%)
• Lead training efforts for development of proper installation, troubleshooting, transferring and maintenance of telematics devices. This includes train-the-trainer at a BU level and/or Technical Training Group. (15%)
• Manage end-to-end process for device administration (registering, implementing rules/policies, QA/QC, etc.) using IoT platform. (15%)
• Administer processes for tracking telematics equipment at a company level. (10%)
• Identify, evaluate, and maintain technical competency with new products and services. (10%)

• Perform all essential duties.
• Set up, operate, and troubleshoot telematics equipment at an advanced level.
• Read & interpret instrumentation & control documentation, piping & instrument diagrams (P&IDs), related ANSI/ISA drawings & National Electric Code requirements.
• Effectively communicate to various audiences and create and deliver clear, appropriate written, spoken and presented messages, training materials, and training execution.
• Solid project management skills and abilities
• Handle multiple assignments at once and quickly move back and forth between assignments with ease.
• Use advanced computer skills, including engine specific software (Cat and Waukesha) and systems related to IoT platform.
• Demonstrated ability to quickly learn how to use new systems and applications.
• Demonstrate solid professional customer service skills
• Read, write and speak English (work orders, manuals, etc.)
• Follow all health, safety and environmental procedures.

• Solid knowledge of gas engines and compressors, electrical systems, panel boards, skid wiring, etc.
• Advanced knowledge of control systems and telematics/remote monitoring equipment and protocols.
• Good working knowledge of PLC programming.
• Working level knowledge of modern computer programming and infrastructure.
• Read and interpret logic, schematic and wiring diagrams.
• Solid knowledge of relevant HSE procedures and regulations.
• Solid understanding of customer’s production equipment.
• Solid working knowledge of end devices (e.g., gateways, engine and compressor…