Senior Guest Experience Leader for Service Excellence
Listed on 2026-10-12
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Hospitality / Hotel / Catering
Guest Services
Merlin Entertainments in Carlsbad, CA seeks a Senior Guest Excellence Manager to lead guest experience strategy and service standards. The role partners with operations and global teams to drive guest satisfaction and continuous improvement.
You will coach the Guest Excellence Team, manage escalations, and oversee daily resort operations to foster a guest-first culture and exceptional service delivery.
As a Senior Guest Experience Leader for Service Excellence, you will play an important part at Merlin Entertainments in Carlsbad, CA, United States.
The advertised compensation is 80.000 - 83.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Senior Guest Experience Leader for Service Excellence role in the description above.
We appreciate your interest in this position.
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