End User Service Tower Lead — VIP Support & Escalations

An established industry player is seeking a dynamic End User Service Tower Lead to oversee a dedicated team in delivering exceptional support. With a focus on managing service escalations and ensuring adherence to SLAs, this role is pivotal in maintaining high standards of customer service. The ideal candidate will possess strong leadership skills, a deep understanding of incident management, and the ability to communicate effectively with both team members and executives.

This position offers the opportunity to make a significant impact in a fast-paced environment while driving continuous improvement initiatives.
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