Technology Infrastructure Specialist

Required
:
Bachelor degree in Information Technology, Computer Networking, Electronics Technology, Telecommunications, Computer Science, or a related field; with three (3) years of experience in structured cabling, telecommunications, network infrastructure, low-voltage systems, electronic security systems, or a related technology support environment. Ability to install, maintain, troubleshoot, and document technology infrastructure and interpret technical plans, diagrams, and documentation.

Equivalency: Relevant industry certifications and/or demonstrated professional experience in structured cabling, telecommunications, network infrastructure, low-voltage systems, electronic security systems, fiber optics, or related technology environments may substitute for formal education requirements. Any equivalent combination of education, training, and/or experience as approved by the Human Resources Department.

FLSA Status: Exempt

Grade:Eight (8)
Salary:$66,335 - $72,969

Background:

Located in Carlsbad, New Mexico, Southeast New Mexico College (SENMC) is a newly independent public community college accredited by the Higher Learning Commission. A proud Hispanic Serving Institution, it awards certificates and associate degrees that serve the needs of its region and prepare students to transfer to programs at other colleges or universities. SENMC offers Early College and Dual Credit programs in collaboration with local high schools.

Southeast New Mexico College enjoys the strong support of its community, and has been awarded several grants, which include $11.7 million from the U.S. Department of Energy and several multimillion-dollar grants from the U.S. Department of Education for student support.

The college’s diverse employee pool includes 38 full-time faculty, 48 adjunct faculty, and 112 staff members. SENMC offers a generous benefits package which includes medical, dental, retirement, and college tuition reimbursement. More information on SENMC can be obtained from its website at https://senmc.edu.

Purpose and Scope:

The Technology Infrastructure Specialist assists the Director of Technology Services & Solutions in the installation, maintenance, and support of the College's technology infrastructure. This position performs specialized technical work involving structured cabling, low-voltage systems, network infrastructure, wireless connectivity, telecommunications equipment, and electronic security systems.

The Technology Infrastructure Specialist helps ensure the reliable operation, security, and availability of technology services that support instructional, administrative, and campus operations.

Duties and Responsibilities:

• Installs, terminates, tests, labels, and documents CAT5/CAT6, fiber optic, and other structured cabling systems in accordance with industry standards and College requirements.
• Installs, maintains, and repairs low-voltage infrastructure, including network cabling, patch panels, telecommunications equipment, equipment racks, cable management systems, and telecommunications closets.
• Assists with the installation, configuration, maintenance, troubleshooting, and preventive inspection of campus security systems and related infrastructure, including surveillance cameras, access control systems, card readers, door hardware, and other security technologies, to ensure reliable operation and minimize service disruptions.
• Performs cable terminations, punch-downs, splicing, and connectivity testing to ensure proper network performance.
• Assists with technology infrastructure upgrades, equipment deployments, network expansions, and technology-related construction, renovation, and facility improvement projects.
• Troubleshoots and resolves infrastructure-related connectivity, cabling, wireless, telecommunications, and hardware issues.
• Maintains accurate documentation of network infrastructure, cable layouts, and technology assets.
• Collaborates with the Director of Technology Services & Solutions to ensure reliable operation, security, maintenance, and continuous improvement of campus technology infrastructure and services.
• Assists with the installation, maintenance, and support of network switches, wireless access points, and other infrastructure equipment supporting campus operations.
• Monitors and maintains telecommunications rooms, network cabinets, and infrastructure equipment to ensure proper organization, functionality, and environmental conditions.
• Provides technical support and customer service to faculty, staff, and vendors…