Level 1 IT Technician; Help Desk

Level 1 IT Technician (Help Desk)

End-user support, device troubleshooting, ticket resolution, hardware/software setup, classroom technology support

The Level 1 Technician is the first point of help for students, teachers, and staff. They keep laptops, Chromebooks, and classroom technology running so teaching is not interrupted.

• Provide friendly, fast support to students, teachers, and staff
• Troubleshoot and fix laptops, Chromebooks, desktops, printers, projectors, and interactive displays
• Resolve help desk tickets and log all work in the district’s ticketing system
• Set up new hardware and install software for staff and students
• Support classroom technology and instructional software
• Handle password resets, account issues, and basic Wi‑Fi problems
• Escalate complex issues to the Lead or Senior Technicians
• Travel between campuses as assigned

• 1–2+ years of help desk, desktop support, or field technician experience
• Hands‑on experience with Windows and Chromebook devices
• Basic understanding of networking and Wi‑Fi connectivity
• Strong customer service and patience with non‑technical users
• Valid driver’s license and reliable transportation

• Experience supporting schools or educational technology
• Device imaging and deployment experience
• CompTIA A+

• 100% Onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status