Senior Network Support Technician

Network support, server/infrastructure assistance, advanced troubleshooting, support across multiple sites and disciplines as needed

The Senior Technician handles the district’s more advanced technical work, including network, server, and infrastructure support across multiple schools. The district’s Technology Department oversees network infrastructure, cybersecurity, device management, and physical security systems, and this role supports all of those areas.

• Provide network support (switches, routers, firewalls, wireless access points)
• Assist with server and infrastructure maintenance under district direction
• Perform advanced troubleshooting of hardware, software, and network issues
• Support multiple campuses and technical areas as needed
• Take escalations from Level 1 Technicians
• Support physical security systems such as IP cameras and door access, as assigned
• Document all work in the district’s ticketing system
• Join the emergency and after-hours response rotation

• 3–5+ years of IT support with hands-on network and systems work
• Experience with VLANs, DHCP/DNS, wireless networks, and cabling
• Windows Server, Active Directory, and Group Policy experience
• Experience supporting multiple sites
• Valid driver’s license and reliable transportation

• K-12, higher education, or public-sector experience
• Google Workspace or Microsoft 365 administration
• Experience with physical security systems (cameras, access control)
• CompTIA Network+ or CCNA;
  Security+ a plus

100% Onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status