Messaging Specialist-Intermediate

Messaging Specialist-Intermediate

Remote

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

At Cyberstar, we aim to analyze and boost human and business performance through the implementation of business process redesign and information technology (IT) modernization to include data analytics and cloud computing.

We offer an alternate solution to improving the quality and effectiveness of business operations. In an ever-changing economy, Cyberstar helps companies better read and understand their market data through the synchronization of process innovation, human dynamics, analysis, and the integration of data technology capabilities, to ensure functional optimization in their business.

The

provides technical expertise for the analysis, administration, and improvement of enterprise messaging services, including Microsoft 365 Exchange Online (GCC), mobile device management, and associated messaging systems. The position evaluates messaging requirements, recommends system enhancements and upgrades, develops approaches for system changes and migrations, resolves complex technical issues, and provides messaging expertise for enterprise projects.

Evaluate enterprise messaging architecture and requirements and recommend enhancements, upgrades, and configuration changes. Develop technical recommendations, cost-benefit analyses, and project planning inputs for messaging improvements.

Analyze messaging performance, failures, and recurring technical issues and recommend solutions to improve system reliability and operational performance.

Develop technical approaches for messaging system updates and migrations, including maintenance, conversion, processes, and procedures.

Provide messaging technical expertise for OIT projects and environmental or application changes, assessing impacts and recommending appropriate technical approaches.

Develop and improve messaging procedures and process flows to support effective and consistent operations.

Administer enterprise messaging services, including Microsoft 365 Exchange Online (GCC), mailbox accounts, calendaring, message tracking, storage utilization, and associated services.

Analyze and resolve messaging issues and determine appropriate resolution or escalation for Tier I and Tier II problems that cannot be resolved by other support personnel.

Monitor enterprise messaging operations for failures affecting mail, calendaring, message tracking, and related services using administrative tools such as Exchange Admin Center.

Administer and support mobile device management services, including accounts, registration, security, email, applications, documents, smartphones, and tablets.

Support SMTP relay infrastructure and messaging integrations with enterprise systems and email-enabled devices.

Develop and maintain technical documentation, procedures, process flows, user guidance, and training materials for messaging services and system changes.

Provide technical support for messaging-related information requests, including FOIA, Inspector General, and litigation requests involving searches of the government’s email records system.

Prepare operational and technical status reporting covering completed work, outstanding activities, technical concerns, and recommendations for improving performance or preventing recurring issues.

Other duties as assigned.

Associate’s degree, MCSE in Exchange, or equivalent combination of education and experience.

2+ years of technical experience supporting or managing enterprise email systems.

Ability to obtain Public Trust

Successfully pass background and drug screening

Experience supporting mobile device management solutions, such as MaaS
360 or similar platforms.

Experience supporting email account administration, end-user messaging support, and issue resolution.

Experience supporting Microsoft 365 Exchange Online (GCC) or other enterprise Microsoft messaging environments.

Experience supporting mobile computing devices in a managed enterprise environment.

Familiarity with ticketing systems,…