Director of Community Management

Description Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in beautiful Irvine offices. Since 1982, we have led the way in Southern California, providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We have excellent opportunities for experienced Director of Community Management to join our amazing environment with an opportunity for continuous growth and development. For more information, please continue reading below!

The Director of Community Management is responsible for overseeing a portfolio of communities and a group of Community Association Managers. This position manages and assists in special projects and ensures success for all the Community Association Managers. Assists Regional Manager with management functions as required. Builds and manages teams effectively. Must maintain client satisfaction and account retention.

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth. We’re thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive.

We invite you to view our Linked In, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at  Click on “Careers” and stay connected!

• Competitive Salary
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for career growth
• Training and mentorship from successful leaders in the HOA industry
• Support for Continued Education
• Cell Phone Stipend
• Mileage Reimbursement
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal
• Employer Paid Basic Life/AD&D Insurance
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement plan with Company Match
• Financial and Health/Wellness Education
• Paid Time Off (PTO)
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

• Partner with the association's Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met and assist with prompt response and resolution to questions/problems.
• Responsible for overseeing and managing their budget and P&L for the assigned team.
• Responsible for overall group performance relating to client satisfaction and account retention.
• Participates in the hiring process, management, and training. Follows all Human Resources policies.
• Attends one board meeting per year for each account of managers supervised.
• Monitors and develops Team Member performance to include providing supervision, scheduling, conducting, counseling, and delivering recognition.
• Ensures Team Members have current knowledge of services, facilities, properties, events, and other information required to provide good customer service.
• Ma…