Key Holder - Joe's Jeans - Carlsbad Outlets

The Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all customers.

• Consistently motivate the sales team to achieve and exceed individual sales goals and other key performance indicators (KPIs) as determined by the Company.
• Support the Store Manager in achieving total store goals and KPIs as determined by the Company.
• In partnership with Store Manager and Assistant Store Manager, educate the sales team on store sales plan, personal sales goals and store statistics and motivate the team to achieve goals.
• Lead by example on the sales floor and achieve individual sales goals.

• Creates a customer‑service focused environment by consistently exhibiting best practices with regards to customer service, sales generation, and customer outreach.
• Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor, and coaching associates on clienteling processes and standards.
• Develops strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to the sales team and customers to assist with sales generation.
• Develops strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers to assist with sales generation.
• Handles escalated customer service issues or concerns.
• Assists with other customer service‑related projects as directed by the Store Manager.

• Coordinates the daily activities of the sales team.
• Ensures that all team members comply with Company policy & procedures and escalates possible violations to the Store Manager.
• Participates in training new associates on Company policy & procedures, Company history and brand aesthetic as well as Company products and customer service standards as directed by the Store Manager.
• Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation.
• Provides recognition to team members for exceptional performance.
• Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
• Partners with the Store Manager to develop and train internal talent.

• Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by management.
• Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store.
• Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies.
• Ensures that the sales floor always meets Company standards with regards to merchandising, visual presentation and housekeeping.
• Ensures that displayed product is in good condition and marked appropriately.
• Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize loss prevention risks.

• Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners.
• Participates in weekly manager’s conference call as required.
• Communicates sales reports as required by Company procedures.

• 2‑3 years of retail sales experience required.
• Proven track record of sales generation and customer service.
• Interest in fashion…