Sales Support Specialist

We’re not just making electrical parts — we’re solving some of the toughest challenges in power distribution.

At BRAH Electric
, we manufacture aftermarket electrical parts that keep facilities running, contractors moving, and distributors supplied with the hard‑to‑find parts they depend on. We’re a fast-growing, tight-knit team that values initiative, precision, and collaboration. As our Sales Support Specialist
, you’ll play a crucial role in ensuring our sales process runs smoothly from order entry to shipment and billing. You’ll use your strong communication and organization skills to work closely with our sales reps, coordinating logistics, and make sure our customers are delighted with on-time deliveries and accurate billing.

Why This Role Matters

Customers around the world rely on BRAH for innovative and cost-effective electrical parts. Our team is excited for you to join, because you will be increasing order efficiency. For this to happen well, you’ll need to earn their trust with attention to detail and strong communication. This role will come with the usual need to improve processes and make things the best they can be.

What You’ll Be Doing

Order Management:
Take charge of orders after they’re entered by the sales team, ensuring they progress seamlessly through shipping and billing.

Shipping Coordination:
Arrange and track shipments, coordinate with third-party vendors, and promptly provide tracking details to customers.

Phones:
Rapidly answering phones and responding to customer needs including passing to sales reps or handling customer service or billing inquiries.

Customer Satisfaction:
Follow up on orders to ensure timely delivery and resolve any issues that arise, keeping our customers happy and informed.

Billing and Documentation:
Ensure all shipped products are accurately billed, and work with finance and operations leadership to maintain organized records of transactions.

Team

Collaboration:

Work closely with our sales reps to support them in delivering top‑notch service, keeping everyone in the loop and informed.

Other related duties as assigned (this is an evolving position).

What You’ll Need to Succeed

Strong organizational and time-management skills (always lots to do, you need to find some of it on your own).

2‑3 yrs+ experience in a sales support, customer service, or administrative role is preferred but not required.

Excellent communication and teamwork skills.

Proficiency with common office software (e.g., Microsoft Office, Google Workspace) and experience with CRM or ERP systems is a plus.

Previous experience with electrical or similar parts is preferred, but not required.

A knack for problem‑solving and staying cool under pressure.

Compensation: $20-$25/hr (DOE)

Paid Time Off: 2 weeks vacation, 1 week sick leave

Medical, dental, vision, and supplemental insurance offered after 6 months

401(k) with 3% company match after 12 months

Randy Vaughn and Brah Electric are a phenomenal source for power distribution and motor control components. His expertise in the industry has been a save on several situations through out the years of us working together. Quick responses, great pricing, and willing to go the extra mile to help is an unmeasurable value to all of us at Exco Industrial. Thanks!

Without a doubt the best and easiest electrical manufacturer to work with. I have worked with a couple different people at the company, they have been so respectful and friendly that I feel like I have known them for years. We might as well be childhood friends. They have always gone above and beyond to fulfill all of our needs. 100% recommended.

The OEM’s are so hard to deal with sometimes. Thankfully BRAH is the complete opposite. They know their equipment and have very fast response times. If you ever are in need of power distribution call Randy Vaughn. He will get you dialed!