Field Service Technician

Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring – Field Service Technician– [ Eddy County, Carlsbad New Mexico]

Hours: 6am - 6pm (Monday - Friday) weekends including standby pay/mileage

As the Field Service Technician
, you will provide field service support and maintenance, achieving a high level of customer satisfaction including building customer relations and conducting installations and system maintenance of sites, both individually and as a team. Under minimal supervision, we will ask you to show initiative in a team environment to successfully perform the following duties:

• Complete advanced troubleshooting in escalated situations

• Accurately diagnose, repair, and maintain Advanced Pharmacy products and accessories

• Perform scheduled and unscheduled preventive maintenance on Passport and associated equipment

• Provide back‑up support for all region personnel for time‑off and vacations

• Work closely with engineering and assembly for the betterment of the product line

• Perform installation at customer sites as well as conduct pre‑installation surveys

• Support installations in their region as well as other regions

• Work with engineering, and management to resolve escalated problems

• Develop expertise related to the configuration and operation of the Passport System

• Effectively schedule calls to manage Advanced Pharmacy requirements across assigned regions

• Educate the customers on basic operation of their machine

• Resolve customer issues and provide appropriate communications with the customer, team, and manager. Must demonstrate problem ownership and high sense of urgency to deliver full customer satisfaction

• Ensure that all field service personnel comply with all company policies, practices and procedures

• Participate in proactive team efforts to achieve departmental and company goals

• Perform technical and maintenance support for the pharmacy

• Support the deliver and replenishment of the pharmacy related consumables as directed by management. This includes but not limited to loading the machine with medications and supplies

• Ensure that third party organizations involved in the servicing or loading of the machine with medications adhere to company policies and procedures.

• Document all service activity in service ticket system – Dispatch Direct

• Adhere to all Field Service Policies and Procedures

• Performs related duties as assigned

• Associate's degree (A.
  
  A.) or equivalent from two-year college or technical school (or military training) required

2+ years related experience and/or training; prior Field Service technical experience preferred

• Previous medical equipment or automation experience desired

• Superior customer service skills

• Knowledge of word processing, spreadsheet and manufacturing software; basic Microsoft Office experience, specifically Word, Excel and Outlook

• 24/7 on‑call availability required; must be able to respond quickly to service calls and travel locally as necessary

• Excellent electro‑mechanical skills

• Basic IT knowledge/experience

• Ability to work equally well in team environments and independently

• A high level of customer service skills as well as the ability to respond quickly to service calls and travel as necessary

• Ability to manage multiple projects simultaneously

• Some amount of out of state travel may be required

Must have a valid driver’s license and reliable transportation

#OTHERPP