Product Designer – Digital Experiences

GIA is the world’s foremost authority in gemology. GIA is a global organization with headquarters located in Carlsbad, CA. GIA in Carlsbad boasts a 17-acre ocean view campus that accommodates approximately 800 of its 3,400 total employees worldwide. It offers many competitive health and commuter benefits that promote the well-being of its employees as well as that of the environment.

This position is located in Carlsbad, California at our corporate headquarters.

• Hybrid work schedule. Required to work at least 3 days at Carlsbad, CA office.

• We offer competitive medical, dental, vision and matching 401-K plans
• Paid vacation, sick and holidays, tuition assistance, commuter benefits

• On-site cafe - affordable custom breakfast and lunch meals and Starbucks drinks!
• Economic friendly services - electric vehicle charging stations on-site
• Ergonomic assessments offered on-site and virtually

The Product Designer Digital Experiences and UI Engineering is an Information Technology role responsible for designing and delivering intuitive, accessible, responsive, and visually cohesive experiences across websites, web applications, and mobile- enabled products. The position applies product design, UX UI, information architecture, interaction design, prototyping, user research, and front-end website programming to move assigned work from discovery through release. Working closely with Product

Management, Engineering, IT architecture, quality assurance, and business stakeholders, the role translates user and business needs into high-quality designs and production-ready interfaces, contributes reusable components and standards, resolves front-end issues, supports testing and integration, and improves released experiences through evidence and feedback. The role is not accountable for back-end engineering or full-stack application architecture unless the scope is formally expanded.

• Own product design for assigned websites, applications, and digital features from discovery through design and delivery, translating user needs, product goals, brand standards, accessibility requirements, and technical constraints into effective solutions.
• Create user journeys, information architecture, task flows, wireframes, visual designs, and high-fidelity interfaces for responsive web and mobile experiences.
• Apply strong product judgment and visual design expertise across hierarchy, typography, layout, content structure, accessibility, usability, and responsive behavior.

• Build, configure, and maintain responsive website interfaces and reusable front-end components using approved web technologies, content management platforms, and development standards.
• Translate approved designs and prototypes into production‑ready user interfaces, applying semantic structure, styling, interactive behavior, accessibility, browser compatibility, and performance practices.
• Troubleshoot front-end defects, support testing and releases, maintain technical documentation, and collaborate with developers on integration with back‑end services and enterprise platforms.

• Gather and synthesize insights through stakeholder interviews, user feedback, usability testing, product analytics, and other available research inputs.
• Plan and facilitate usability validation, identify experience risks, and translate findings into prioritized design improvements.
• Evaluate released experiences and recommend iterative enhancements based on evidence and customer…