Service Advisor​/Service Writer – Toyota | Digital Service Drive

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High-volume, family-owned Toyota dealership in Wood‑Ridge, NJ seeking experienced Service Advisors who can present value‑driven recommendations in a fully digital service environment. Commission‑based pay with strong earning potential.

We are a family‑owned Toyota dealership with a busy, well‑run service department handling approximately 1,500 customer‑pay repair orders per month, plus warranty work. We are expanding into a new, state‑of‑the‑art facility and operate a fully digital, paperless, touchless service drive. Our advisors work closely with factory‑trained and certified technicians, allowing us to deliver accurate diagnostics and professional, value‑based service recommendations.

We are seeking experienced Service Advisors who take a consultative, professional approach to service. This role is ideal for individuals who can explain technician diagnostics, present factory‑recommended maintenance and repairs, and help customers make informed decisions — without pressure or gimmicks.

Success in this role comes from understanding the product, communicating value and benefits, and building long‑term customer relationships.

• Greet customers and manage the service write‑up process
• Clearly explain diagnostic findings from factory‑trained technicians
• Present recommended repairs and maintenance based on Toyota factory guidelines
• Communicate value and benefits, not just price
• Utilize a fully digital, paperless, and touchless service system
• Maintain proactive communication with customers throughout the repair process
• Collaborate with technicians to ensure accuracy and efficient workflow
• Build trust, repeat business, and long‑term customer relationships

• Prior Service Advisor experience (Toyota or dealership experience preferred)
• Strong communication and customer engagement skills
• Ability to confidently present recommendations and explain value
• Comfortable working in a high‑volume environment
• Technically savvy and comfortable with digital tools and tablets
• Ambitious, coachable, and willing to learn and improve

• Fully digital and paperless service drive
• Digital vehicle inspections and customer communication tools
• Manufacturer maintenance schedules and factory service guidelines

Comfort with technology is required.

• Commission‑based compensation with base salary
• Annual earning potential of approximately $75,000–$130,000+, based on performance
• Strong volume supports consistent earning opportunities
• Paid training and ongoing development

• Family‑owned dealership with hands‑on leadership
• High‑volume Toyota service department
• Brand‑new facility and modern technology
• Strong technician support and accurate diagnostics
• Professional, respectful, team‑oriented culture

Experienced Service Advisors looking for a modern, high‑volume Toyota service department with real earning potential are encouraged to apply.