Assistant General Manager

Description

This dynamic Assistant General Manager will support all operational aspects, including guest and employee satisfaction, financial performance, sales, and revenue generation, ensuring a solid return on investment. Working alongside the General Manager, the Assistant GM will help implement property-wide strategies, brand service strategies, and initiatives to exceed guest expectations.

• Inspire greatness in your team.
• Encourage and support team members to reach their full potential.
• Create a work environment that is a Great Place to Work for all.
• Lead with integrity, transparency, respect, and professionalism.
• Care for your team and their families.
• Ensure all brand standards are being maintained in each area of the property.
• Oversee the operation of all hotel property departments.
• Maintain current licenses and permits as prescribed by local, state, and federal agencies.
• Provide a safe working environment in compliance with OSHA/MSDS.
• Ensure compliance with all corporate accounting procedures.
• Cover front desk shifts as needed.
• Ensure each department has accurate and complete inventory and all supplies are maintained.
• Assist and approve department managers’ scheduling against guest and hours/occupied room goals.
• Assist team supervisors and managers with constructive coaching and counseling.
• Focus on guest satisfaction scores and strategies for improvement.
• Provide excellent customer service by being readily available/approachable for all guests.
• Assist managers in proactive hiring and ensure appropriate staffing levels in all areas.

• Minimum 3–5 years of hospitality management experience, preferably in a hotel environment.
• Strong leadership and team development skills.
• Excellent communication, interpersonal, and organizational abilities.
• Proven track record in guest satisfaction and employee engagement.
• Knowledge of hotel operations, budgets, and financial reporting.
• Ability to work flexible hours, including nights, weekends, and holidays.

• Competitive wages.
• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability options.
• 401(k) with company match.
• Tuition assistance.
• Discounted room rates at Concord-managed hotels.
• Training, development, and career advancement opportunities.

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

Built on five cornerstones—
Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer: “We Are Concord!”. We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Pay range $79,500-$83,000

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.