Service Lane Manager - Toyota | Advisor Leadership
Listed on 2026-10-12
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Management
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Automotive
About
Preview High-volume, family-owned Toyota dealership in Wood-Ridge, NJ seeking an experienced Service Lane Manager to lead service advisors, drive process efficiency, improve profitability, and deliver a strong customer experience. About the Dealership We are a family-owned Toyota dealership operating a high-volume service department with approximately 1,500 customer-pay repair orders per month, plus warranty work. We are expanding into a new, state-of-the-art facility and operate a fully digital, paperless, touchless service drive.
Our focus is on process, accountability, professionalism, and long-term customer relationships — not short-term wins. Position Overview The Service Lane Manager is responsible for overseeing daily service lane operations and holding Service Advisors accountable to performance, process, and customer experience standards.
- Vehicles move through the service lane and shop efficiently
- Customers’ time in the dealership is respected
- Advisors consistently present recommended services professionally and confidently
- Gross profit, RO efficiency, and sales performance meet expectations
Preview High-volume, family-owned Toyota dealership in Wood-Ridge, NJ seeking an experienced Service Lane Manager to lead service advisors, drive process efficiency, improve profitability, and deliver a strong customer experience. About the Dealership We are a family-owned Toyota dealership operating a high-volume service department with approximately 1,500 customer-pay repair orders per month, plus warranty work. We are expanding into a new, state-of-the-art facility and operate a fully digital, paperless, touchless service drive.
Our focus is on process, accountability, professionalism, and long-term customer relationships — not short-term wins. Position Overview The Service Lane Manager is responsible for overseeing daily service lane operations and holding Service Advisors accountable to performance, process, and customer experience standards.
- Vehicles move through the service lane and shop efficiently
- Customers’ time in the dealership is respected
- Advisors consistently present recommended services professionally and confidently
- Gross profit, RO efficiency, and sales performance meet expectations
Key Responsibilities Advisor Leadership & Accountability
- Lead, coach, and develop Service Advisors
- Hold advisors accountable to sales performance, GP, and process compliance
- Ensure consistent presentation of factory-recommended maintenance and repairs
- Monitor individual and team performance metrics
- Ensure vehicles move through the service lane and shop in a timely manner
- Coordinate with shop leadership to manage workflow and reduce bottlenecks
- Maximize RO efficiency while maintaining quality and customer satisfaction
- Support advisors in overcoming customer objections professionally
- Assist with difficult customer situations when needed
- Ensure recommendations are presented as value-based and educational, not aggressive
- Monitor and improve gross profit performance
- Drive consistent maintenance and repair sales through proper process
- Review RO trends, averages, and opportunities for improvement
- proper use of digital write-up, inspections, and communication tools
- Maintain consistency in a fully digital, paperless service environment
- Prior Service Manager, Lane Manager, or Senior Advisor leadership experience
- Strong understanding of dealership service KPIs (RO count, ELR, GP, CPI, hours per…
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