Operations Manager

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Full Time US ACW Management Carlstadt, NJ, US

Salary Range: $55,000.00 To $65,000.00 Annually

The Operations Manager is responsible for the supporting direction and delegation of duties, direction, and performance results between the directives of the General Manager (GM) and the operations team. The “Ops Manager” facilitates and in a hands-on manner, directs and coordinates the physical duties and orchestration of Air Culinaire activities and job functions in support of his or her GM. This position conducts these duties and initiatives in a manner that’s aligned and compliant with company policy and procedures and verifies this markets qualitative and financial P&L performance and scheduled profitability.

Under the direction of the General Manager, the Operations Manager will be responsible for managing the work performance of the team while supporting global business functions in his or her market, to meet the demands of our clientele, as well as the market performance expectations of Air Culinaire; this includes assurance of the disciplined use of all systems, compliance, performance standards, product specifications, accuracy, training and upholding the culinary expertise and performance required in all kitchens.

The Ops Manager will support the GM’s requirement to consistently deliver incredible guest experiences to every client within the Air Culinaire system.

At all times the employee is to conduct him or herself in the utmost professional manner whether they are dealing with internal or external customers.

Sales & Service Goals- success will be measured using the “Annual Performance Goals", which are established annually, just prior to the new Fiscal Year starting which include:

• Recruit, develop and train new local talent, support the development of new Revenue Streams and Aviation Catering Clients – New Sales & Service Opportunities
• Specific Job Responsibility Performance through communication, collaboration and attendance of all required meetings, training sessions and succession planning initiatives
• Stellar Guest-Customer Service & Achieving Monthly Reports & Operational Success in Minimum Standard Performance ratings.
• Integrity & Accountability in Service, Communication, Client Relations & Revenue Generation Performance Metrics
• Teamwork Commitment

• Responsible for supporting GM’s operational directives – kitchen accuracy, office, personnel, local clients, facility, capital assets, government compliance and corporate requirements.
• Supports quality and execution of culinary and logistics in all catering operations, supervises and trains staff, oversees the quality and accuracy of preparation and service of food and concierge services.
• Responsible for supporting GM in operational execution of all culinary events, including regional menu coordination, assists in staff training and approving payroll records.
• Supports GM in processing Payroll/Labor, scheduling, performance reviews, training, hiring, discipline, and all related paperwork.
• Responsible for supporting GM in maximizing the kitchen’s financial performance in accordance with all established corporate guidelines and budgets.
• Responsible for managing kitchen adherence to execute corporate guidelines in maintaining operations, food safety & quality, customer satisfaction and timely delivery.
• ACW is utilizing Shipday for all its logistical information. All employees who are organizing or delivering catering are required to use Shipday for all order…