Operations Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time US ACW Management Carlstadt, NJ, US

10 days ago Requisition

Salary Range: $55,000.00 To $65,000.00 Annually

Job Purpose:

The Operations Manager is responsible for the supporting direction and delegation of duties, direction, and performance results between the directives of the General Manager (GM) and the operations team. The "Ops Manager" facilitates and in a hands-on manner, directs and coordinates the physical duties and orchestration of Air Culinaire activities and job functions in support of his or her GM. This position conducts these duties and initiatives in a manner that’s aligned and compliant with company policy and procedures and verifies this markets qualitative and financial P&L performance and scheduled profitability.

The Ops Manager will drive all performance and efficiency standards within the market and assist the GM in achieving the company’s mission and operational goals. The Ops Manager will also be directly accountable for supporting outstanding internal & external customer service and client loyalty performance standards. The Ops Manager will actively train and develop all operational team members, ensure that SOPs are followed, policies are strictly adhered to and will manage all operational methods, systems, activities, and support client facing product and service performance efforts that result in enhancements to revenue, quality, service, and employee/customer relations.

Additional responsibilities assigned as needed by the General Manager of the facility.

Responsibilities and Associated Duties:

Under the direction of the General Manager, the Operations Manager will be responsible for managing the work performance of the team while supporting global business functions in his or her market, to meet the demands of our clientele, as well as the market performance expectations of Air Culinaire; this includes assurance of the disciplined use of all systems, compliance, performance standards, product specifications, accuracy, training and upholding the culinary expertise and performance required in all kitchens.

The Ops Manager will support the GM’s requirement to consistently deliver incredible guest experiences to every client within the Air Culinaire system.

At all times the employee is to conduct him or herself in the utmost professional manner whether they are dealing with internal or external customers.

Measures of Success:

Sales & Service Goals- success will be measured using the "Annual Performance Goals", which are established annually, just prior to the new Fiscal Year starting which include:

- Recruit, develop and train new local talent, support the development of new Revenue Streams and Aviation Catering Clients - New Sales & Service Opportunities

- Specific Job Responsibility Performance through communication, collaboration and attendance of all required meetings, training sessions and succession planning initiatives

- Stellar Guest-Customer Service & Achieving Monthly Reports & Operational Success in Minimum Standard Performance ratings.

- Integrity & Accountability in Service, Communication, Client Relations & Revenue Generation Performance Metrics

- Teamwork Commitment

Knowledge, Experience and Skill Requirements:

• Responsible for supporting GM’s operational directives – kitchen accuracy, office, personnel, local clients, facility, capital assets, government compliance and corporate requirements.

• Supports quality and execution of culinary and logistics in all catering operations, supervises and trains staff, oversees the quality and accuracy of preparation and service of food…