Director of Spa and Fitness - Tower

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.

From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Carlton Tower

Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.

About The Job

An exciting opportunity has arisen for a Director of Spa and Fitness to join Jumeirah Carlton Tower.

The main duties and responsibilities of this role include:

• Developing wellness programs and menus aligned with brand standards to support business strategy and elevate the Spa and Fitness product.
• Driving key strategies within the SBU to meet targets and align with Jumeirah's overall goals.
• Staying informed about competitors, market trends, and adapt strategies to meet evolving luxury segment needs.
• Ensuring The Peak consistently meets its monthly targets for sales, membership renewals, and membership revenue.
• Developing and executing marketing initiatives in collaboration with the Membership, Spa and Fitness Managers.
• Identifying and pursuing key market segments for potential corporate clients in partnership with the Membership Manager, supporting them through rollout.

About You

The ideal candidate for this position will have the following experience and qualifications:

• ITEC levels 1-5 in Beauty therapy (or equivalent) CIDESCO preferable
• Qualified in any alternative wellness practice
• Commercially (targets and results) focused
• Presentation Skills EXPERIENCE Essential At least 5 years of experience within the international luxury hospitality industry. Proven track record of successfully operating a top spa/wellness resort for a minimum of three years. Experience with integrated wellness approaches/working models.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• 25 days annual leave plus bank holidays.
• Complimentary meals on duty.
• Uniform provided with complimentary dry cleaning.
• Ongoing training and development opportunities.
• Employee Assistance Programme with 24/7 wellbeing, counselling and legal support.
• Monthly social events and colleague recognition programmes.
• Enhanced Group Pension Plan with employer contributions.
• Extra day of annual leave for milestone birthdays.
• Life insurance providing up to four times annual salary.
• Complimentary access to The Peak Fitness Club and wellness benefits.
• Taxi home contribution for colleagues finishing after 1:00am.
• Complimentary parking at Jumeirah Carlton Tower.
• Worldwide Pulse Travel Insurance, including North America, Schengen Region and Cruise Cover.
• Private Medical and Dental Insurance (after 3 months' service).
• Income Protection Scheme (after 3 months' service).
• Travel Season Ticket Loan.
• Live Your Guest Life experience stay.
• Specsavers eye test and discount scheme.
• Cycle to Work Scheme.
• Discounted stays across Jumeirah hotels worldwide.

Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.