Assistant Café Team Leader Marshes Visitor Centre

Closing date:
Monday 26 January 2026

Salary:
The starting salary will be £17,675.00 per annum (FTE £24,375.00)

Contract type:
Permanent
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Working hours:

Part time
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Location:

Carlton Marshes Nature Reserve & Visitor Centre, Burnt Hill Lane, Lowestoft, Suffolk, NR33 8HU

We’re looking for an enthusiastic and organised assistant team leader to help deliver an outstanding visitor experience at our Visitor Centre at Carlton Marshes.

Carlton Marshes, located in the Waveney Valley at the southern tip of the Norfolk Broads near Lowestoft and part of the Suffolk Broads, is a mosaic of habitats including grazing marsh, fens, peat pools, meadows, dykes and scrub that support specialised wildlife.

Strategically placed beside the watercourse, the visitor centre offers panoramic reserve views and a relaxing atmosphere to enjoy freshly baked goods, refreshments and a gift shop area. It also connects to an all-weather network of paths and viewpoints. The surrounding landscape features a play area and a picnic lawn with easy servery access.

• Support the smooth, day-to-day running of the café and help lead the café team to deliver outstanding service.
• Maintain high standards of presentation and uphold the welcoming, nature‑inspired atmosphere of the visitor centre.
• Prepare and serve food, manage stock, supervise staff and deputise for the Team Leader when needed.
• Help ensure the café’s success as a friendly, efficient and financially sustainable part of the visitor experience.

• Excellent communication and customer service skills.
• Confidence in preparing and serving food and maintaining high standards of cleanliness.
• Strong teamwork and the ability to support and guide others in a busy setting.
• Experience in a similar environment and in a supervisory or leadership role.
• Proficiency with EPOS till systems and barista skills are desirable.

• April to October – 28 hours per week over four days (per week).
• November to March – 26 hours per week over four days.

Annual leave entitlement starts at 33 days per annum (including Bank Holidays), increasing annually to 38 days; employees receive an extra day off for their birthday.

9% employer pension contribution with no employee contribution required; free 24‑hour Employee Assistance Programme; free life insurance from day one; free access to a private GP; discounts at high street retailers.

Staff can also enjoy a 10% discount in our visitor centre cafés, including retail.

Suffolk Wildlife Trust is committed to an inclusive and diverse workplace where everyone is welcome. As a conservation charity, we recognise the importance of diversity in both nature and our workforce. We strive to ensure that everyone feels valued and empowered to contribute to our vision of “A Wilder Suffolk where nature is thriving and abundant because everyone is doing more to help”.

To apply, please submit an online application via our website by 9:00am on Monday 23 January 2026. The application process will include uploading a CV and optional cover letter. Interviews are planned for Thursday 26 January 2026 at Carlton Marshes Visitor Centre – please indicate your availability for interview.