Venue Sales Coordinator Terrace

ROLE PURPOSE / OVERVIEW

The Venue Sales Coordinator will contribute to the growth of the department’s turnover by leading on enquiry response with a timely, professional and knowledgeable approach. The role will contribute to revenue growth by maximising opportunities to increase spend per head through proactive and thoughtful upselling of in-house services including catering and AV, and trusted external suppliers.

With previous sales experience, you will be a confident, driven, and highly organised professional, as well as an excellent communicator. You will have the ability to build and nurture strong relationships, manage client expectations, meet deadlines, and negotiate effectively with both clients and suppliers. We expect from the successful candidate to effectively plan and manage a full range of corporate, private, academic, and charitable meetings and events from initial contact to post event follow up.

You will act as a contributing member of the vibrant Venue Sales and Marketing team to deliver ambitious sales and service targets, thereby fulfilling the Academy’s strategic objective to make the most of its assets and secure its future.

10-11 Carlton House Terrace, St James Park, London, SW1Y 5AH

Act as the first point of contact for all incoming corporate and private enquiries, either by email, telephone or in person and respond to all of them in a timely and professional manner ensuring accurate information is added to the venues room booking system Priava.

Deliver effective venue show rounds, providing visitors with a warm welcome on arrival and a positive first impression of the venue, following up promptly post their visit with relevant information where required.

Follow up with all leads in a timely manner to encourage conversion and to maintain an up to date pipeline for the Head of Venue Sales, Venue Business Development and Marketing Manager and Catering General Manager.

Manage key regular bookers and accounts by establishing and maintaining positive relationships and communicating regularly with latest news and offers.

Be responsible for problem solving event enquiries while maintaining consistent sales levels.

Support the Venue Business Development and Marketing Manager and Venue Sales and Marketing Officer in proactive sales, client networking, promotional events, and industry exhibitions.

Produce, distribute, and file all contracts in a timely manner and ensure all agreed deadlines are met. This involves the negotiation of hire rates and terms and conditions of hire.

Plan and manage the events you have sold and provide on the day support for events as and where required. Event planning and delivery includes obtaining and inputting final event details into the booking system, ensuring rooms set ups and event requirements are correct on the day, attending planning meetings and conducting client greetings on the day.

Actively participate in weekly planning meetings, covering all event bookings for the week ahead, communicating changes and delegating tasks to the in-house catering and AV teams, as well as the facilities department where necessary.

Manage the safe delivery of events in a Grade I listed building; ensuring all teams have accurate information in order to deliver events to the venue’s high standards and delegate tasks to other team members and suppliers as required.

Work closely with the facilities team and report any maintenance or health and safety issues.

When required, work as part of the Academy’s front of house team, ensuring that there is always someone on reception when the building is open.

Maintain current fire warden, first aid and mental health first aid training to be able to act in case of emergencies.

When needed, undertake opening and closing of the building - to assist with ‘front of house’ security, checking that doors and windows are locked at night and that the building is secure and safe during the day.

Other tasks and responsibilities that reasonably may be requested in relation to hospitality and facilities operations.

Provide administrative and…