Mental Health Act Administration Assistant

We are looking for an enthusiastic and self‑motivated individual to provide administrative support within the Mental Health Act administration team. The post holder will possess excellent communication skills, handle telephone and email interactions, and have strong attention to detail to accurately record data on patient and office systems. The successful candidate will demonstrate initiative in planning and prioritising their workload. This role involves a range of administrative processes related to the Mental Health Act, and the post holder must understand the confidential nature of the work.

Full training will be provided.

• Provide administration processes to capture data on the use of the Mental Health Act (MHA) using Microsoft Teams, Office 365, and other IT packages.
• Act as the key point for addressing general enquiries from the organisation and its stakeholders relating to the use of the Mental Health Act, ensuring a professional and confidential service at all times. This information will be strictly in relation to Section 117 of the Mental Health Act i.e., entitlement to aftercare.
• Update and extract information via the approved systems, as well as maintaining efficient manual and computerised filing systems within the department.
• Maintain the register of persons entitled to Section 117 aftercare provisions and provide information and reports relating to that register.

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.