Business Support Officer

Your new company
An independent regulator of social care and childcare, who register, inspect and take action to improve the quality and safety of services for the well-being of the people of Wales.
Your new role

• Working from a CRM system to undertake a variety of tasks including, sending for social services references, translation requests, foster and adoption checks, matching tasks, completeness checks of notifications and applications submitted online.
• Record all phone calls and email queries via CRM system and triage as necessary.
• Carry out s for DBS renewals for inspectors.
• Maintain the CRM system through accurate and timely data inputting, scanning and attaching documents. Checking the accuracy of contact details before communicating with a provider. Informing the relevant team of problems arising.

• Ability to use Microsoft packages such as Outlook, Word, Excel and customer relationship management databases.
• Excellent written and verbal communication skills to effectively deal with a range of internal and external colleagues, including senior managers.
• Must pass a DBS check

• £15.10 per hour
• 6 month temporary role with possible extension
• Hybrid and flexible working once training is completed
• DBS check covered.
• Carmarthen base office - Hybrid working