FCC Operator; Force Communication Centre

The role is to answer emergency calls and provide advice and support to the communities of Dyfed Powys.

• Could you help people when they need it most?
• Are you a good listener? Reassuring and empathetic?
• Accurate with a keen eye for detail?

We are looking for people with a strong customer focus.

If you have questions or want to meet the team, we will hold open evenings at our headquarters on:

• Wednesday 1st July at 6pm
• Saturday 11th July at 1pm
• Wednesday 15th July at 6pm

Contact: FCCRecru

• Be the first point of contact for the public to access help, often in emergency situations. You will sometimes need to make decisions which can mean the difference between life and death.
• Deal promptly, professionally and effectively with all customer contact including the collection and appraisal of information obtained from telephone calls and digital contact; the resolution of calls for service, whenever possible; timely and effective deployment of police resources to incidents meeting front line demand through the effective use of ‘Command and Control’ within the environment of the Force Control Room.
• Provide a high standard of service delivery for both internal and external customers, in support of relevant service standards, Force guidance and policy.
• Answer and action non-emergency (101) and emergency (999) calls and digital contact in a timely manner.
• Respond to, and action contact through digital channels (including Social Media, Single Online Home, emails etc) in a timely manner.
• Interpret and summarise information provided by customers and create an accurate record on STORM (System for Tasking and Operational Resource Management) where appropriate and update when necessary.
• Provide advice and guidance to customers, signposting where relevant to other agencies for non-police matters.

To support you in this varied role, you will be provided with classroom-based training by our dedicated FCC trainer for the first 12 weeks. You will then move onto a shift pattern working alongside an experienced mentor until you are competent to take calls on your own.

• 24 days annual leave (rises to 29 days with 5 years’ service) plus 8 bank holidays
• Access to on-site gyms and fitness classes
• Discounts from various retailers via the Blue Light Scheme
• Cycle to Work Scheme
• Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy.
• Pension scheme
• Staff Support Networks
• Flexible working opportunities
• Generous maternity/paternity and adoption leave entitlements
• Sick pay provisions

Candidates interested in working part time hours can also apply and we welcome their applications. Salaries and annual leave entitlement for part time employees will be pro rata.

Please note:

There is a 2-year tenure on this posting (you need to remain in this post for 2 years prior to applying for alternative posts in Force).

The successful candidate will be subject to vetting, referencing and medical checks.

For the role of FCC Operator, you do NOT need to complete the attainments as per listed on the role profile at application stage.

To view the role profile, click the link below.

• Online Assessment – week commencing 27/07/2026
• Work-Based Assessment at Police Headquarters in Carmarthen to be held week commencing 17/08/2026.
• In force interview to be held week commencing 07/09/2026 at Police Headquarters, Carmarthen.

Please note for Welsh speaking candidates the initial online assessment is completed in English. Internal Force processes including force assessment and interview can be conducted in Welsh. To support candidates, and to complete your application in Welsh, it is suggested that you change Language to Welsh on the Jobs Posting Board.

We are committed to being a bilingual organisation and any application submitted in Welsh will not be treated less favourably than an application made in English.

We ask that all Dyfed-Powys police staff and officers can communicate to Level 1 standard. This means that you can understand and pronounce Welsh place names and can use and understand simple everyday…