Customer Services Officer

If part time and/or term time, the full time salary quoted (based on 37hrs) will be pro-rata'd accordingly

Hourly Rate : £13.69 - £15.31

Contract Hours 37 hours

Customer Services Officer – Fixed Term for 12 months, ending 30 September 2027.

We are looking for a motivated and customer-focused individual to join our Customer Services team as a Customer Services Officer on a fixed-term basis for 12 months, ending on 30 September 2027.

This is an exciting opportunity to play a key role in providing an effective link between customers and Council services. You will deal with telephone enquiries primarily but you may also be required to deal with enquiries across a range of other access channels, including face to face, email, social media and digital platforms, helping customers to access the right information and support at the first point of contact wherever possible.
The role will involve supporting customers with a wide range of Council services, including Council Tax, Housing Benefits, Housing Repairs, Homelessness, Blue Badge applications, Licensing, Refuse and Recycling, Public Protection and other service areas. You will also encourage customers to use online services where appropriate, supporting the Council’s commitment to making services more accessible and efficient.

You will need excellent communication and interpersonal skills, a caring and professional approach, good IT and keyboard skills, and the ability to work accurately in a busy environment. Experience of recognising and responding positively to customers’ needs is essential, along with the confidence to support customers who may be facing challenging circumstances.

The successful candidate will be flexible, proactive and committed to delivering high-quality customer care. You may be required to work across different access channels and locations within Carmarthenshire, including rural areas, to support operational needs.

If you are enthusiastic, organised and passionate about helping people, we would welcome your application.

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Level 4 - You will need to be able to communicate effectively in Welsh. Reasonable support can be provided on appointment to reach this level

04/09/2026, 23:55

We're proud to offer a range of benefits to our staff. Please note that the examples shown are just some of what may be available, and eligibility can vary depending on your role or contract type. For instance, certain benefits may not apply to casual workers .

• Automatic enrolment into the Local Government Pension Scheme
• Generous annual leave entitlement with the option of purchasing addition annual leave
• Access to staff health and wellbeing support
• Personal development and career progression
• Staff discount schemes and other benefits e.g., cycle-to-work scheme
• Flexible working and family friendly policies

We adopt an 'anonymous recruitment' approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made.

We are committed to recruiting, retaining, and developing a workforce that reflects the communities we serve. Sharing your equality monitoring data allows us to assess the impact our recruitment and employment policies and practices have and gives us the opportunity to improve them where possible. Equality monitoring information is not accessible by recruiting managers at any stage.

We are committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We make sure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Please note, we have a legal obligation to consider employees for suitable alternative employment if their posts are at risk; prior consideration will be given to existing employees who meet the essential criteria and are registered on our redeployment pool.

Right to work eligibility:
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