Deputy Practice Manager - Furnace Surgery

The Assistant Practice Manager will support the Practice Manager at Furnace House Surgery in the day to day management and smooth running of the GP surgery. The role involves overseeing administrative systems, supporting staff, ensuring high standards of patient care, and assisting with compliance, finance, and operational performance within the practice.

The Assistant Practice Manager will support the daily operational management of the GP surgery.

Ensure efficient patient services, appointment systems, and workflows.

Assist in maintaining policies, procedures, and standard operating processes.

Support compliance with GMS contractual requirements.

Furnace House Surgery is a forward thinking and innovative GP practice driven by passion to put the patient at the centre of everything.

As a Practice and as colleagues, we are committed to providing each other with an open, friendly and supportive environment.

We are a long established 7 partner practice with interest in training and education, situated in West Wales. We have approximately 15,000 patients.

We use the INPS Vision clinical system, and we are looking for someone who will share our commitment to providing excellent healthcare to our patients, and become part of our team.

Assist with supervision and support of reception, admin, and secretarial staff. Support staff training, rotas, appraisals, and induction of new team members. Promote effective teamwork and a patient-focused culture. Handle routine staff issues and escalate appropriately.

Ensure high standards of patient care and customer service. Support management of patient complaints in line with NHS procedures. Act as a point of contact for patient queries and concerns. Ensure confidentiality and data protection are maintained at all times.

Assist with practice finances including claims, invoicing, and payment processing. Support QOF, Enhanced Services, and PCN-related reporting and submissions. Assist with monitoring budgets, expenditure, and supplier contracts. Oversee stock control and ordering of supplies.

Support effective use of clinical and administrative systems such as EMIS. Assist with data quality, reporting, and audits. Ensure compliance with GDPR and information governance requirements.

Deputise for the Practice Manager when required. Assist with service development, quality improvement, and change management. Support meetings, prepare reports, and take minutes when required

• Understanding of GP surgery operations and patient pathways.
• Knowledge of confidentiality, GDPR, and information governance.
• Awareness of NHS policies and patient services.
• Strong organisational and time management skills.
• Ability to manage multiple priorities in a busy environment.
• Problem solving and decision making skills.
• Ability to lead, motivate, and support staff.
• Professional, approachable, and patient focused.
• Flexible approach to work, reliable and resilient.
• High level of integrity and confidentiality.
• Ability to work independently and as part of a team.
• Willingness to be flexible in working hours to meet practice needs.
• Knowledge of GMS/PMS contracts.
• Understanding of workforce management and HR processes.
• Familiarity with complaints handling procedures.
• Financial awareness and budgeting skills.
• Audit, reporting, and data analysis skills.
• Ability to support service development and change management.

• GCSEs (or equivalent) including English and Maths.
• Evidence of ongoing professional development.
• Qualification in healthcare management, business administration, or leadership.
• Management training.

• Experience working in a GP surgery or NHS primary care environment.
• Experience in administrative roles within healthcare.
• Experience using clinical/administrative systems i.e. EMIS
• Supervisory or line management experience.
• Experience supporting CQC inspections and NHS compliance.
• Experience with QOF, Enhanced Services, or PCN reporting

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience

Available upon Request