Service Manager; Planned Care and Cancer Services

Service Manager (Planned Care and Cancer Services)

This is a fixed term/secondment post until 31/03/2027 to cover maternity leave.

If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.

We are seeking to appoint a Service Manager to support the delivery and operational management of services in the Planned Care and Cancer Services Clinical Care Group.

This role will span multiple domains of Planned Care and Cancer Services, with a particular focus on Service Management and Service Improvement.

Key responsibilities include:

Strategic and Operational Leadership:

• Collaborate with the Service Delivery Manager to ensure performance targets are met in line with Welsh Government strategies and the Integrated Medium Term Plan (IMTP).
• Lead the performance management of service activities, ensuring alignment with agreed objectives and financial sustainability.
• Monitor activity levels and access targets to support delivery of safe, effective, and financially balanced care.

Service Development and Change Management:

• Drive implementation of service changes and improvement initiatives across pathways.
• Develop, monitor, and refine systems, policies, and procedures to ensure operational efficiency and clinical effectiveness.
• Lead the rationalisation and reconfiguration of services where required, ensuring alignment with strategic priorities.
• Anticipate and respond to potential emergency situations, ensuring robust contingency plans are in place.
• Maintain a proactive approach to service resilience, ensuring the department can respond effectively to patient needs at all times

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

• Four main hospitals:
  Bronglais Hospital in Aberystwyth;
  Glangwili Hospital in Carmarthen;
  Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
• Five community hospitals:
  Amman Valley and Llandovery hospitals in Carmarthenshire;
  Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
• Two integrated care centres:
  Aberaeron and Cardigan in Ceredigion, and several other community settings
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
• Numerous mental health and learning disabilities services

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.

This is a critical leadership role requiring strong operational insight, strategic thinking, and the ability to work collaboratively across clinical and managerial teams.

A detailed overview of responsibilities, required competencies, and expectations for the Service Manager role is provided in theJob Description.

Interested applicants are encouraged to review this document to gain a full understanding of the scope and impact of the position.

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 20/03/2026

• Educated to Degree level or equivalent experience
• Masters level qualification or evidence of CPD to Masters level
• Recent exposure to relevant management or leadership development programme
• Clear understanding of the key factors critical to the provision of health care, e.g. NHS strategies and policies, local health economy issues, the national performance management framework, financial flows, national initiatives for achieving improved performance etc
• Leadership or Management Qualifications
• Clear understanding of the modernisation agenda, the opportunities for redesigning services and the tools and techniques for achieving service change.
• Knowledge of the duties imposed…