Service Manager; Planned Care and Cancer Services

Job Summary

Fixed-term/secondment post until 31/03/2027 to cover maternity leave.

If you are a Hywel Dda University Health Board employee applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.

We are seeking to appoint a Service Manager to support the delivery and operational management of services in the Planned Care and Cancer Services Clinical Care Group.

• Collaborate with the Service Delivery Manager to ensure performance targets are met in line with Welsh Government strategies and the Integrated Medium Term Plan (IMTP).
• Lead the performance management of service activities, ensuring alignment with agreed objectives and financial sustainability.
• Monitor activity levels and access targets to support delivery of safe, effective, and financially balanced care.

• Drive implementation of service changes and improvement initiatives across pathways.
• Develop, monitor, and refine systems, policies, and procedures to ensure operational efficiency and clinical effectiveness.
• Lead the rationalisation and reconfiguration of services where required, ensuring alignment with strategic priorities.

• Anticipate and respond to potential emergency situations, ensuring robust contingency plans are in place.
• Maintain a proactive approach to service resilience, ensuring the department can respond effectively to patient needs at all times.

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

• Four main hospitals:
  Bronglais Hospital in Aberystwyth;
  Glangwili Hospital in Carmarthen;
  Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest.
• Five community hospitals:
  Amman Valley and Llandovery hospitals in Carmarthenshire;
  Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire.
• Two integrated care centres:
  Aberaeron and Cardigan in Ceredigion, and several other community settings.
• 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and eight ophthalmic domiciliary providers.
• Numerous mental health and learning disabilities services.

Date posted: 16 February 2026

Pay scheme: Agenda for change

Band: 7

Salary: £48,527 to £55,532 a year per annum

Contract: Fixed term

Duration: 12 months

Working pattern: Full-time

Reference number: 100‑AC041‑0226

Job location: Glangwili General Hospital, Dolgwili Road, Carmarthen, SA31 2AF

The ability to speak Welsh is desirable for this post;
English and/or Welsh speakers are equally welcome to apply.

This is a critical leadership role requiring strong operational insight, strategic thinking, and the ability to work collaboratively across clinical and managerial teams.

A detailed overview of responsibilities, required competencies and expectations for the Service Manager role is provided in the supporting documents.

Interviews will be held on 20/03/2026.

• Educated to degree level or equivalent experience.
• Masters level qualification or evidence of CPD to Masters level.
• Recent exposure to relevant management or leadership development programme.
• Clear understanding of the key factors critical to the provision of health care, e.g. NHS strategies and policies, local health economy issues, the national performance management framework, financial flows, national initiatives for achieving improved performance etc.

• Leadership or Management Qualifications.
• Clear understanding of the…