Employee Services Assistant

Carmarthen, United Kingdom | Posted on 19/08/2026

• Country United Kingdom
• Postal Code SA31

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors. In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints.

Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector-specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions. Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs.

Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre-screened candidates, Civic Recruitment Limited is well-positioned to cater to the specific needs of both public and private sectors.

• This temporary position, lasting six months with a local authority, offers a rate of £17.73 per hour under an umbrella arrangement. The role is crucial in delivering precise and prompt administrative support for HR and Payroll functions. It ensures adherence to employment laws, payroll procedures, data protection standards, and organizational policies. The position is integral to the Employee Services function, involving the maintenance of employee records, processing of payroll and HR transactions, and addressing employee inquiries.

• Deliver administrative support for HR and Payroll to ensure smooth service operations.
• Interpret and implement HR and Payroll laws, policies, procedures, and employment terms.
• Serve as the initial point of contact for employee inquiries, offering guidance and escalating complex issues when necessary.
• Draft and distribute HR and Payroll documents, including contracts, amendments, payroll notifications, and other employment-related paperwork.
• Keep employee records up to date and manage HR/Payroll systems, ensuring adherence to data protection and information governance standards.
• Handle payroll transactions to guarantee employees receive accurate and timely payments.
• Extract, analyze, and report HR and Payroll data to assist with service requests, audits, and management reporting.

• Experience with HR and/or Payroll systems.
• Proven track record in administrative roles requiring precision and attention to detail.
• Competence in researching, extracting, and analyzing data from systems and databases.
• Experience in providing customer-focused support and handling inquiries.

• NVQ Level 2 in Business Administration or a related field, or an equivalent qualification and/or relevant experience.

• Working hours are 37 hours per week.
• The role involves hybrid working, with 1 to 2 days per week required in the office.
• This temporary position is available until 31st March 2027.
• Payments are processed bi-weekly.