Senior Digital Systems Officer

Job Purpose

To lead and manage the Councils business-critical digital systems ensuring they are robust reliable secure and fit for purpose. The post holder will provide technical leadership across system support development integration and digital transformation while delivering priority projects system upgrades and operational improvements in line with statutory legislative regulatory and organisational requirements.

The role will lead the analysis development implementation and ongoing support of digital systems promote smarter ways of working and provide expert advice and solutions that improve service efficiency data availability and customer experience.

• Lead the management support and development of business-critical and operational digital systems ensuring they meet departmental business requirements.
• Lead the delivery of priority system projects upgrades enhancements and critical business processes including end-of-year activities.
• Undertake system investigations feasibility studies requirements analysis system design programming/coding testing integration testing and implementation across a range of technologies.
• Lead the analysis and reporting of application and system requirements providing technical advice and forward planning to ensure robust and resilient solutions.
• Develop and maintain effective working relationships with colleagues elected members service users external organisations suppliers and other stakeholders.
• Provide technical leadership training guidance and support to users and colleagues promoting effective system use and smarter ways of working.
• Drive digital transformation and service improvement initiatives identifying opportunities to improve efficiency automation data availability and customer service.
• Lead the resolution of complex technical and operational issues assessing options and recommending effective and sustainable solutions.
• Plan organise and resource technical tasks and projects monitoring progress against agreed timescales budgets and deliverables.
• Ensure system changes and developments are delivered to appropriate quality testing documentation and implementation standards.
• Support effective data integration between business systems back-end systems and databases.
• Monitor system performance and identify risks issues and opportunities for improvement escalating significant deviations where appropriate.
• Maintain up-to-date knowledge of emerging digital technologies and provide recommendations on their potential application value and cost effectiveness.
• Contribute to cost estimates implementation plans and delivery timescales for proposed system developments and digital initiatives.
• Ensure systems and associated processes comply with relevant statutory legislative regulatory data protection security and organisational requirements.
• Support continuous service improvement and contribute to departmental decision-making through effective analysis reporting and technical advice.
• Promote equality diversity confidentiality professional standards and customer-focused service delivery in all aspects of the role.
• Undertake other duties appropriate to the level and responsibilities of the post.

• IT-related degree or equivalent qualification or significant relevant experience within an IT environment.
• Proven professional experience in an IT systems applications support systems development or digital transformation role.
• Demonstrable project management experience with the ability to deliver agreed projects within defined timescales and budgets.
• Strong technical knowledge of digital technologies including the support and development of software applications.
• Knowledge and practical understanding of the systems development lifecycle within a support and delivery environment.
• Working knowledge of Windows operating systems.
• Proven experience of systems integration and transferring data between different back-end systems and databases.
• Experience of analysing requirements investigating technical issues and developing effective solutions.
• Experience of programming or coding development and the ability to apply innovative and…