Carmarthen CMA Manager Job Carmarthen area,Wales UK,Management

CARMARTHEN CMA MANAGERTo lead and manage the money and debt advice work of our new charity

Salary – £31,414

Full-time post (part-time and pro rata payment will be considered)
Closing date for applications – Friday October 2ndAppointment will be subject to an enhanced Disclosure and Barring Service check and satisfactory reference

Carmarthen CMA Manager Job Description and Person Specification Responsible to:

The Board of Trustees

Responsible for:

Managing and coordinating the work of Carmarthen CMA

Reporting to:

The Board of Trustees

Full-time / part-time:

FULL-TIME

Temporary / permanent:

PERMANENT

Overall responsibility of the job:

To manage the work of Carmarthen Community Money Advice as part of the wider vision of CFMA, ensuring that all areas of provision are run efficiently and to a high standard, in accordance with CMA and FCA requirements. To also ensure that all aspects of the work of CMA reflect the values of CFMA.

In partnership with the Foodbank Manager, the CMA Manager will provide strategic leadership and direction for our central mission to tackle poverty and reduce foodbank use.

Specific responsibilities:

Reporting

Provide the Board of Trustees with regular reports on the activity of Carmarthen CMA.
Bring to the attention of the Board of Trustees any concerns regarding the day-to-day operation of Carmarthen CMA.

CMA compliance

Ensure that all Carmarthen CMA processes and procedures are followed in line with CMA and FCA requirements and expectations.

Local CMA provision

To manage the day-to-day running of Carmarthen CMA.
To ensure Carmarthen CMA provides a warm and welcoming environment for all.
To recruit, support and supervise a team of trained advisers to provide debt advice and debt counselling to clients who are in debt or need budgeting support.
To recruit and manage a team of volunteers to support the work of CMA.
To develop and sustain strategic links with a broad range of statutory and voluntary agencies.
To develop and maintain an active community profile via social media.
To work as a debt adviser alongside other advisers.
To keep abreast of current legislation, welfare reforms and local information, ensuring that information is appropriately disseminated to the staff team.
To review and update our policies and procedures in line with the FCA as well as affiliated relationship with Community Money Advice and AdviceUK.
To be aware of updates to the client software package (Catalyst), communicating the information to the team, and ensure centre information is kept up to date and accurate.
To liaise with clients and creditors in a timely fashion by telephone, email and/or letter.

Office Duties:

Ensure that written records and copies of all correspondence are filed appropriately with regards to CMA procedure and GDPR regulations
To maintain, review and order the appropriate resources for the efficient running of CMA.
To maintain an up-to‑date supply and copies of the various documents, templates and forms used by CMA.
To maintain sufficient stock of office equipment, stationery and stamps including hospitality products such as tea/coffee and biscuits for client use.
To assist in quality assurance processes for the centre, including reviewing client files to ensure the centre is FCA compliant.

Budgetary Responsibilities

Work alongside the trustee responsible for finance to create detailed expense and revenue projections for CMA, including grant funding.
Track and review everyday spending in line with CFMA policies and procedures.

Public Relations

Be an effective ambassador for Carmarthen CMA and the work of CFMA.
Work collaboratively with colleagues to promote the work of CFMA.
Raise awareness through social media channels and other events.

Quality Assurance

Undertake regular reviews of CMA provision,…