Branch Assistant

Branch Assistant

Location:
West - Covering Pembrokeshire and Aberystwyth

Are you friendly, hardworking, and customer-focused? We’re looking for a Branch Assistant to join our busy team. This is a hands-on role where you’ll play a key part in delivering excellent service to our customers while keeping the branch running smoothly.

What You’ll Do:

• Provide first-class service to every customer, in person and over the phone.
• Accurately pick and prepare orders for deliveries, collections, and stock transfers.
• Loading vehicles on the yard and ensure goods are stored safely.
• Maintain stock levels, replenish shelves, and keep displays well-presented.
• Support with sales by processing transactions, raising paperwork, and forwarding leads.
• Handle supplier deliveries, checking quality and quantity of goods.
• Keep the branch, yard, and warehouse safe, clean, and well-organised.
• Operate forklifts safely (training provided if required).

What We’re Looking For:

• Great communication and customer service skills.
• A positive, can-do attitude with attention to detail.
• Reliability and flexibility to support across different tasks.
• Team player who thrives in a fast-paced environment.
• Previous experience in retail, trade, or warehouse roles is a plus (but not essential).
• Forklift licence desirable — training is available.

What we offer:

Some of the benefits of working for us include Profit Share Bonus Scheme, Online discount portal including money off retail brands and holidays, Employee Care Helpline and access to a digital GP, staff discount scheme, Death in Service benefit, formal training and career progression opportunities.

Hours of work:
An average of 43.25 hours per week, Monday to Friday 7.30am-4.30pm, plus every other Saturday morning from 8.00am until 12.00pm.

Salary:
Dependant on experience